topic Re: How to request new router in Fibre

How to request new router

Repton — Tue, 14 Jan 2025 11:33:47 GMT

My broadband died about two weeks ago, I've tried everything including speaking with people on the phone and online, nothing works. I think a new router might be the best option , how do I request one?

Re: How to request new router

Debbie-TalkTalk — Tue, 14 Jan 2025 11:53:08 GMT

Hi @Repton

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: How to request new router

Billx — Tue, 14 Jan 2025 12:40:49 GMT

To get to your Community Profile, @Repton , your can click here:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Bill

Re: How to request new router

Anonymous — Wed, 15 Jan 2025 10:39:12 GMT

Morning @Repton

Do you still need our assistance with this?

Thanks

Michelle

Re: How to request new router

Repton — Wed, 15 Jan 2025 11:18:26 GMT

Hi, yes I still need assistance I'll add my name and number to my profile as requested

@Anonymous @Debbie-TalkTalk

Re: How to request new router

Debbie-TalkTalk — Wed, 15 Jan 2025 11:31:11 GMT

Hi @Repton

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: How to request new router

Repton — Tue, 21 Jan 2025 15:17:19 GMT

Hi @Debbie-TalkTalk @Anonymous the new router works, broadband is connected , thanks

Re: How to request new router

Anonymous — Wed, 22 Jan 2025 06:25:28 GMT

Good morning,

I'm glad to hear this and thanks for letting us know 🙂

Michelle