topic Re: Upgrade Older TalkTalk Router in Fibre

Upgrade Older TalkTalk Router

Markkk01 — Thu, 16 Jan 2025 11:59:18 GMT

Been with TalkTalk for a long time now (Over 6 years) and I am still using the same Router (Just renewed the Contact, so no New Router), I have to restart it at least 1 or 2 times a month, as it just stops.

Is it possible to get a newer Router to replace the one I have ?

Re: Upgrade Older TalkTalk Router

Chris-TalkTalk — Thu, 16 Jan 2025 12:11:43 GMT

Hi Mark,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Upgrade Older TalkTalk Router

Markkk01 — Thu, 16 Jan 2025 12:24:25 GMT

Hi Chris, sorry I have now updated the info.

Re: Upgrade Older TalkTalk Router

Chris-TalkTalk — Thu, 16 Jan 2025 12:54:23 GMT

Thanks. When was the last time that you had to restart the router as I can't see any recent reconnections?

Chris

Re: Upgrade Older TalkTalk Router

Markkk01 — Thu, 16 Jan 2025 14:53:16 GMT

Hi Chris, forgot to restart yesterday but will be restarting tonight, as it has been getting slower, so was going to get ahead of a complete stop..

Will be first retart this year.

Re: Upgrade Older TalkTalk Router

Chris-TalkTalk — Thu, 16 Jan 2025 15:03:01 GMT

OK, which router do you have?

Chris

Re: Upgrade Older TalkTalk Router

Markkk01 — Thu, 16 Jan 2025 17:02:24 GMT

Hi, it's a Sagecom CS 50001 - SG4K100206

TalkTalk WiFI Hub

Re: Upgrade Older TalkTalk Router

Chris-TalkTalk — Fri, 17 Jan 2025 07:12:09 GMT

OK thanks. I can send a replacement router but it will be the same make and model, would you like me to arrange this?

Chris

Re: Upgrade Older TalkTalk Router

Markkk01 — Fri, 17 Jan 2025 08:51:40 GMT

Hi Chris, thanks for the reply. A bit pointless sending the older model out the same as the one I already have.

I was only seeing if there was an upgrade available anyway.

So, I will stick with the one I already have until the renewal comes up and go from there.

Regards

Mark

Re: Upgrade Older TalkTalk Router

Chris-TalkTalk — Fri, 17 Jan 2025 08:56:16 GMT

OK, no problem 🙂

Chris