topic Re: Cannot access sites due to restrictions in Fibre

Cannot access sites due to restrictions

AndreaCroz — Fri, 17 Jan 2025 08:17:49 GMT

I cannot access any dating sites, 18+ sites, or self help sites for dating.

Re: Cannot access sites due to restrictions

fr8ys — Fri, 17 Jan 2025 11:41:20 GMT

Duplicate thread.

Please update your existing thread where you have been given advice already.

Thank you.

Re: Cannot access sites due to restrictions

Gliwmaeden2 — Fri, 17 Jan 2025 12:12:04 GMT

@fr8ys, previously this customer was posting on someone else's thread.

This is the correct one to follow up on, @AndreaCroz, so I have reinstated it. 😊

Re: Cannot access sites due to restrictions

fr8ys — Fri, 17 Jan 2025 12:14:38 GMT

Ah, ok, thanks @Gliwmaeden2 Just goes to show the confusion this can cause.

Apologies @AndreaCroz

Re: Cannot access sites due to restrictions

AndreaCroz — Sat, 18 Jan 2025 07:18:38 GMT

The advice I was given by the team member, in a private message, was to open up my own thread to resolve my issue. As such, I have had no feedback from a team member yet.

Re: Cannot access sites due to restrictions

Gliwmaeden2 — Sat, 18 Jan 2025 09:17:49 GMT

Yes, you are on your own thread now which is what was needed.

It's because posting on other people's threads can divert attention from the original poster and cause confusion in the thread that you were asked to do this.

Sorting out the residual confusion is why this got moved out of the way by mistake, @AndreaCroz.

This is back in the queue for attention, but staff will not be back now before Monday.

So it's always best for support issues to start your own thread as promptly as you can, to get the post moving forward in the workflow.

Sadly this was too late in the day to get picked up before the weekend.

Re: Cannot access sites due to restrictions

Ady-TalkTalk — Mon, 20 Jan 2025 09:50:16 GMT

Hi AndreaCroz, have you already tried turning off your router for an hour or more? It often pulls a new IP address and clears the issue.

Ady