topic Re: No Internet in Fibre

No Internet

Lhjbbvghb — Sat, 18 Jan 2025 20:21:34 GMT

Hi, is there a way to access live chat? Link within website doesn't work. No Internet and have followed all prompts, etc and final note is to contact live chat.

Any help appreciated.

Stewart

Re: No Internet

Gliwmaeden2 — Sat, 18 Jan 2025 23:27:07 GMT

You were probably too late to start a conversation with them, @Lhjbbvghb.

You posted this at 8.22pm and they close at 7pm on Saturdays.

See a full list of opening hours for both phone and chat support near the bottom of this link:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: No Internet

Chris-TalkTalk — Mon, 20 Jan 2025 08:42:50 GMT

Hi Lhjbbvghb,

If you still need assistance please let us know and can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No Internet

Lhjbbvghb — Mon, 20 Jan 2025 09:10:05 GMT

Thanks Chris,

Your team confirmed there is an issue with my router and will be sending a replacement (hopefully soon ) !

Set up a spare router yesterday successfully which reaffirms that it is indeed a talktalk router fault.

Stewart

Re: No Internet

Chris-TalkTalk — Mon, 20 Jan 2025 10:06:55 GMT

OK Stewart, if you need any further assistance just let us know

Chris