topic At my wits end with TalkTalk customer services in Fibre

At my wits end with TalkTalk customer services

Margaret581 — Sun, 19 Jan 2025 17:08:30 GMT

I had TalkTalk installed in June 24 but have had connection issues from day one. Have had engineers out a few times and they haven’t been able to completely resolve the issue. First engineer said best I could get was 8mbps but once a few devices are connected everyone’s connection drops out.

Have also notice on my contract I have guaranteed minimum download speed of 19mbps.

Very frustrating trying to contact customer support as when I get through we go through the usual turn router off and on etc. When I mention I’m getting less than the guaranteed speed the chat agent disconnects.

To make matters worse, the last engineer was here on 31st December and have just received my latest bill, have been charged £75 for missed visit because the engineer was unable to gain access’. He was at my house and TalkTalk have the report

Really disappointed with the customer service provided by TalkTalk

Re: At my wits end with TalkTalk customer services

ferguson — Sun, 19 Jan 2025 17:37:45 GMT

@Margaret581

Sorry to see this. If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: At my wits end with TalkTalk customer services

Chris-TalkTalk — Mon, 20 Jan 2025 09:56:27 GMT

Hi Margaret,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris