topic Re: New Router Not Arrived in Fibre

New Router Not Arrived

Snodgrass61 — Fri, 17 Jan 2025 06:21:22 GMT

My router has been broken since 7th January. The tech rep I was chatting with then was supposed to have ordered a new one. 2-3 days delivery. It’s not arrived. I’ve chased it twice. I was told Monday it would be with me by today and that I would get tracking numbers etc. So far I’ve had nothing. Can someone please check for me what is actually happening?

Re: New Router Not Arrived

Chris-TalkTalk — Fri, 17 Jan 2025 08:31:00 GMT

Hi Snodgrass61,

There is a note saying that the router has been ordered. If you don't hear anything over the weekend can you bump the thread on Monday and we'll check again

Chris

Re: New Router Not Arrived

Snodgrass61 — Mon, 20 Jan 2025 21:23:38 GMT

Nothing.
I chatted to two agents for over an hour last Friday. For the third time I was told a router would be with me in 2-3 working days and I would be getting a tracking number very soon. I’ve had nothing. Again. It’s now two weeks and Talk Talk can’t supply a router. Something is wrong with Talk Talk’s processes.
I’ve given up and bought a router from EBay. It was delivered three days from the order date . Talk Talk can’t do this for some unknown reason. But anyway, I should not have to source my own router from an EBay trader.
I’ve been a customer for over ten years. My contract expires in April and at the moment it’s very doubtful that I’ll be renewing.

Re: New Router Not Arrived

AllyM — Tue, 21 Jan 2025 05:31:30 GMT

Why would you want a TalkTalk router anyway?

I always use my own router rather than an ISP supplied one.

Re: New Router Not Arrived

Gliwmaeden2 — Tue, 21 Jan 2025 07:50:48 GMT

It's easier for customer support issues to use a Talktalk issued router, @AllyM.

Re: New Router Not Arrived

Chris-TalkTalk — Tue, 21 Jan 2025 08:28:25 GMT

I'm sorry about the delay, there's a note saying that another router has been ordered but no indication that one has been sent yet so I've ordered one myself. It should be with you within a couple of working days. Apologies again for the delay

Chris

Re: New Router Not Arrived

Snodgrass61 — Wed, 22 Jan 2025 08:20:12 GMT

Thanks Chris. I’ve had an email from Royal Mail this morning to say that the delivery is in hand.

Re: New Router Not Arrived

Chris-TalkTalk — Wed, 22 Jan 2025 09:00:25 GMT

OK thanks for letting me know 🙂

Chris