topic Faulty router in Fibre

Faulty router

Speedwell174 — Thu, 23 Jan 2025 12:26:25 GMT

I have been having dropouts on my desktop and TV. I have tried all the tests and suggestions many times. Sometimes they work for a while then back to slow or drop outs.

After another round of rebooting etc, I am getting 30mbps wired via powerline adaptors and 10 mbps to my phone. The line to my house is giving 60ish mbps, which is above the guaranteed minimum of 57mbps.

When working well, I get 60mbps wired and 30 to the phone

Can I get a new router or are there any other suggestions that might work.

Re: Faulty router

Speedwell174 — Thu, 23 Jan 2025 12:28:28 GMT

I am not really a visitor, I was previously just Speedwell but the new system doesn't want to let me in

Re: Faulty router

Karl-TalkTalk — Thu, 23 Jan 2025 12:33:42 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Faulty router

Speedwell174 — Thu, 23 Jan 2025 13:21:27 GMT

Profile now updated. Can't think why I'm having so much trouble. I did this years ago as Speedwell.

Re: Faulty router

Karl-TalkTalk — Thu, 23 Jan 2025 13:28:36 GMT

i'll get a router out to you and see if this helps.

Karl.

Re: Faulty router

Speedwell174 — Thu, 23 Jan 2025 15:44:29 GMT

Thank you for your help, Karl

Re: Faulty router

Karl-TalkTalk — Thu, 23 Jan 2025 15:45:29 GMT

You're Welcome 🙂

Regards

Karl