topic Re: Upgraded to fibre 250 but not activated in Fibre

Upgraded to fibre 250 but not activated

Nico88uk — Wed, 22 Jan 2025 14:40:17 GMT

My contract was coming to an end (18th Jan) so I chose the option to upgrade to fibre 250 on a 24 month contract. This was supposed to go live on the 15th of January.

It appears I'm still on my previous fibre 150 speed. It's almost impossible to get through to anyone on the phone. Or when I do, I find myself having to repeat what I'm saying multiple times, and the operators still don't understand.

Please advise.

Re: Upgraded to fibre 250 but not activated

Chris-TalkTalk — Wed, 22 Jan 2025 14:43:35 GMT

Hi Nico88uk,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Upgraded to fibre 250 but not activated

Nico88uk — Wed, 22 Jan 2025 18:23:43 GMT

Hello. Updated.

Re: Upgraded to fibre 250 but not activated

Chris-TalkTalk — Thu, 23 Jan 2025 08:47:27 GMT

Thanks but could you please also add either our TalkTalk home telephone number or account number too

Chris

Re: Upgraded to fibre 250 but not activated

Gliwmaeden2 — Thu, 23 Jan 2025 09:04:15 GMT

@Nico88uk, you need to scroll down to find the SAVE CHANGES button or the information won't enter permanently.

Re: Upgraded to fibre 250 but not activated

Nico88uk — Thu, 23 Jan 2025 13:58:44 GMT

Acc number added.

Re: Upgraded to fibre 250 but not activated

Chris-TalkTalk — Thu, 23 Jan 2025 15:05:16 GMT

Thanks for updating your profile. It looks as though the upgrade order hasn't completed. How did you request the upgrade?

Chris

Re: Upgraded to fibre 250 but not activated

Nico88uk — Fri, 24 Jan 2025 14:19:32 GMT

On my talktalk dashboard I clicked the upgrade tab and ordered through there. I was sent a new network box shortly after the order which I've installed and connected to my existing router.

Re: Upgraded to fibre 250 but not activated

Nico88uk — Mon, 27 Jan 2025 17:16:24 GMT

Please advise, still awaiting a further response since my previous message to you.

Re: Upgraded to fibre 250 but not activated

ferguson — Mon, 27 Jan 2025 17:19:10 GMT

@Nico88uk

I have re-escalated this to the support team for you.

Re: Upgraded to fibre 250 but not activated

Arne-TalkTalk — Thu, 30 Jan 2025 13:07:57 GMT

HI Nico88uk

Sorry that you are having problems

Best option would be to call the loyalty team on 03451720088

Sorry for any inconvenience caused