topic Re: Plan renewal in Fibre

Plan renewal

charlie-golf — Fri, 24 Jan 2025 11:54:28 GMT

On the due date for renewal, 21/01/25, I ticked Ts & Cs and then entered 'Click here to order'. Another window came up which was ambiguous but I think meant I could cancel so I ignored it.

I have had no communication since and it does not show in My Account which merely shows the contract has expired and offers renewal at £3 pm higher than the email.

If I reorder I may find I have 2 contacts, how do I find out if the renewal has been accepted?

Re: Plan renewal

Divsec — Fri, 24 Jan 2025 12:09:30 GMT

Hi @charlie-golf I'd contact 0345 172 0088, ask them to look at your account, then convince them that they really can give you a much better price. Also keep an eye on any boosts you may have, discounts on them may also be running out!

Re: Plan renewal

charlie-golf — Fri, 24 Jan 2025 16:56:29 GMT

Thank you Divsec, I got through remarkably quickly and it was confirmed that the a/c had been renewed. How it can take 10 days for TT to email confirmation I don't know, unless the Civil Service has taken over TT!

Re: Plan renewal

Divsec — Fri, 24 Jan 2025 16:58:41 GMT

Ah well done glad that worked for you. Did you succeed in winning an extra discount?

Re: Plan renewal

charlie-golf — Fri, 24 Jan 2025 17:31:21 GMT

No, since the renewal had already gone through there did not seem to be much chance. But I will cancel the free calls option, which was on a discount at £8 and is now £16, and use the unlimited free calls on my £5 a month Lebara mobile a/c

Re: Plan renewal

Divsec — Fri, 24 Jan 2025 17:33:44 GMT

Hi @charlie-golf exactly what I've done, don't forget calls to fellow TT landline customers should be free!