topic Re: Replacing old router in Fibre

Replacing old router

digby2 — Wed, 22 Jan 2025 22:30:11 GMT

I have had my current Talk Talk router now for many years (10+ I think)

It must have been superseded in that time.

How do I go about doing this please?

Thanks.

Peter.

Re: Replacing old router

ferguson — Wed, 22 Jan 2025 22:34:45 GMT

Which make/model is and does it work OK?

Re: Replacing old router

Debbie-TalkTalk — Thu, 23 Jan 2025 07:01:00 GMT

Hi @digby2

I can send you a replacement router. Can I just check, are you experiencing a fault with your current router?

Thanks

Debbie

Re: Replacing old router

digby2 — Thu, 23 Jan 2025 15:38:30 GMT

Hi Debbie,

Well, the router is still working but I have noticed a drop in WiFi signal of late and my internet radio has been dropping the signal and re connecting recently.

My TV which is hard wired to the router has no problems.

I thought that the age of the router may be the cause.

Router details are:

Huawei HG633

Hardware Version: H.1.01

S/N: C4R8W15413005000

Peter.

Re: Replacing old router

digby2 — Thu, 23 Jan 2025 15:55:18 GMT

Hi Debbie,

Well, the router is still working but I have seen a drop in Wi Fi signal strength of late and my internet radio disconnects and re connects on occasion.

I have my TV hard wired to the router and it is working fine on that.

I was thinking this may be due to the age of the router, details of which are:

Huawei HG633

Hardware Version: H.1.01

Serial No: C4R8W15413005000

Thanks,

Peter.

Re: Replacing old router

Karl-TalkTalk — Fri, 24 Jan 2025 08:34:31 GMT

That router is a little old now, so a new one is now on the way to see if this helps.

Regards,

Karl.

Re: Replacing old router

digby2 — Fri, 24 Jan 2025 17:05:50 GMT

Thanks Karl, that's great news, I will look forward to fitting it.

Great work everyone!

Peter.

Re: Replacing old router

digby2 — Fri, 24 Jan 2025 21:13:52 GMT

Hi,

When I receive the replacement router is it possible I could change it's wireless network name and the wireless password to those of the old ( current) router to avoid having to reconnect my devices?

Thanks.

Re: Replacing old router

ferguson — Fri, 24 Jan 2025 21:56:42 GMT

Absolutely, I have done that many times over the years, it is really the easiest way to go with so many wireless devices connected these days. 🙂

Re: Replacing old router

digby2 — Fri, 24 Jan 2025 23:44:41 GMT

Thanks Ferguson, That's good news.

Re: Replacing old router

Debbie-TalkTalk — Mon, 27 Jan 2025 06:40:31 GMT

Hi @digby2

Please let us know how the connection compares with the new router.

Thanks

Debbie

Re: Replacing old router

digby2 — Fri, 31 Jan 2025 19:53:22 GMT

My replacement router was promptly delivered and is now installed.

I have already noticed a significant improvement all round.

Thanks to everyone for their help in this matter.

Good service from TalkTalk as usual.

Re: Replacing old router

ferguson — Fri, 31 Jan 2025 20:11:06 GMT

Cool, thanks for letting us know. 🙂

Re: Replacing old router

Debbie-TalkTalk — Mon, 03 Feb 2025 06:46:01 GMT

Hi @digby2

That's great news, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie