topic Re: New old router in Fibre

New old router

Stratoc1 — Fri, 24 Jan 2025 15:51:13 GMT

Hi I used my own TP Link Router for about 8 years until the heat sync fell off.

I got the router Talktalk sent me It's a Sagemcom Fast 5364 and it works a treat.

I just wondered on my account it says we can't recognise your router and firmware?

Is it still supported and do I have latest firmware? Just wondered as I reckoned if you can't recognise it you can't update it.

Like I said works a treat just wondered if there had been security updates in the last, must be 9 years!

TIA

Re: New old router

KeithFrench — Fri, 24 Jan 2025 16:09:03 GMT

The current firmware is V206.

Re: New old router

Stratoc1 — Fri, 24 Jan 2025 16:53:46 GMT

thanks, can I download it anywhere, that seems to be the only way to do it manually?

is this my firmware? sg4k10001400t

Re: New old router

ferguson — Fri, 24 Jan 2025 16:59:05 GMT

Honestly, if it is all working well I wouldn't worry too much. My Account is so riddled with bugs and glitches that it cannot be regarded as a reliable tool.

Re: New old router

Stratoc1 — Fri, 24 Jan 2025 17:27:32 GMT

appreciate it, thank you.

Re: New old router

KeithFrench — Fri, 24 Jan 2025 21:57:25 GMT

However, @Stratoc1 that is such an old version, which is certainly bug-ridden & TalktTalk's automated delivery system should have updated you. I will ask them to manually push the current version to your router, but it won't be until Monday now.

Re: New old router

Stratoc1 — Sat, 25 Jan 2025 05:36:39 GMT

Thanks again.

Re: New old router

KeithFrench — Sat, 25 Jan 2025 11:01:10 GMT

Hi @Stratoc1

You're very welcome.

Re: New old router

Stratoc1 — Sun, 26 Jan 2025 07:22:52 GMT

I get this now:

My router: Sagemcom-FAST5364

It looks like you need a software update.

Our checks show that the software on your router needs updating. To update your software and get the most out of your service choose the live chat button below and one of our team will be happy to help.

Re: New old router

Gliwmaeden2 — Sun, 26 Jan 2025 08:47:55 GMT

My Connection takes a day or two to update anyway, so it will only have caught up now and is recognising the Sagemcom, @Stratoc1.

Leave it on all the time - most updates happen overnight, so if it's not done it by the morning, staff can push it through anyway.

Re: New old router

Stratoc1 — Sun, 26 Jan 2025 08:57:40 GMT

will do thanks.

Re: New old router

Debbie-TalkTalk — Mon, 27 Jan 2025 07:09:12 GMT

Hi @Stratoc1

I've requested that the firmware is updated. Is the router switched on at the moment?

Re: New old router

Stratoc1 — Mon, 27 Jan 2025 09:21:39 GMT

Hi Debbie, I woke up to it flashing orange at 0700. left it an hour, turned it off left 30 minutes and started still the same.

Did a pin reset left 30 minutes still the same. If I try and log into my account or this forum on mobile it says opps please refresh and try again?

So, I have had a make a heatsync out of an old graphics card and am currently back on my Tp Link VR800.

Did the firmware break the Sagemcom? I really liked the router terrible wifi range but must fast connection.

Edit, the TP Link is faster somehow, I guess the original heat sink was falling off slowly.

I doesn't look too slick with a hole into the top and bits if 1080ti liquid mettled on though

Please advise anything I could try.

Thanks

Re: New old router

Debbie-TalkTalk — Mon, 27 Jan 2025 09:21:13 GMT

Hi @Stratoc1

I'm really sorry about this.

If you tried a factory reset (pin hole reset) then I will need to send another router. Would you like me to arrange this?

Re: New old router

Stratoc1 — Mon, 27 Jan 2025 09:30:01 GMT

oh no! Sorry. Yes please

or the firmware file I suppose

Re: New old router

Debbie-TalkTalk — Mon, 27 Jan 2025 09:30:49 GMT

Hi @Stratoc1

No, I'm sorry 😞 There must have been an issue with the router and firmware.

The new router is on its way, please let me know once this has arrived and has been connected up.

Thanks

Debbie

Re: New old router

Stratoc1 — Mon, 27 Jan 2025 09:43:35 GMT

thank you

Re: New old router

Debbie-TalkTalk — Mon, 27 Jan 2025 09:46:08 GMT

Hi @Stratoc1

You're welcome 🙂

Debbie

Re: New old router

Stratoc1 — Wed, 29 Jan 2025 11:04:17 GMT

Hi Debbie

New one arrived and connected, old one bagged and returned. all seems fine

Re: New old router

Debbie-TalkTalk — Wed, 29 Jan 2025 11:15:29 GMT

Hi @Stratoc1

I'm so glad to hear this, thanks for letting me know 🙂

Debbie