topic Re: Line still faulty? in Fibre

Line still faulty?

iustitia — Mon, 13 Jan 2025 20:34:27 GMT

Was having very slow speeds, ran the line test and it detected a fault on the line. The engineer came and supposedly fixed it but it's still exactly the same.

Re: Line still faulty?

Karl-TalkTalk — Tue, 14 Jan 2025 06:49:11 GMT

Your line profile was set at 80mb yesterday, and the router is in sync now at 61mb.

Can you power off the router for 30 minutes to allow a new session to start, and then retest and see if your speeds improve.

Thanks

Karl.

Re: Line still faulty?

iustitia — Fri, 17 Jan 2025 14:19:22 GMT

Tried this. My speed is still less than half.

Re: Line still faulty?

Debbie-TalkTalk — Fri, 17 Jan 2025 14:21:58 GMT

Hi @iustitia

Just to confirm, was the router switched off for a full 30 minutes?

Are you able to run a wired speed test?

Re: Line still faulty?

iustitia — Fri, 17 Jan 2025 19:00:22 GMT

Yes for the full 30 min and i'm using a wired connection to my desktop.

Re: Line still faulty?

iustitia — Sun, 19 Jan 2025 11:30:41 GMT

My speed is actually getting slower. Is it possible to get another

line test?

Re: Line still faulty?

Gliwmaeden2 — Sun, 19 Jan 2025 13:50:11 GMT

Please check back for a reply from staff after the weekend, @iustitia.

Re: Line still faulty?

Chris-TalkTalk — Mon, 20 Jan 2025 09:42:33 GMT

Hi justitia,

What speeds are you getting when you run the speed test?

Chris

Re: Line still faulty?

iustitia — Mon, 20 Jan 2025 19:53:24 GMT

About 15Mbps up and about 20Mbps down.

Re: Line still faulty?

Debbie-TalkTalk — Tue, 21 Jan 2025 07:55:48 GMT

Hi @iustitia

The line test is detecting a potential fault. Is the router currently connected at the test socket?

Re: Line still faulty?

iustitia — Tue, 21 Jan 2025 19:17:23 GMT

HI,

no it isn't

Re: Line still faulty?

Gliwmaeden2 — Tue, 21 Jan 2025 21:13:27 GMT

It's worth checking whether your master socket has a test socket, @iustitia. The various types are explained here:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Staff will need to run tests with the router at the test socket to eliminate certain factors from the diagnosis of the problem.

Re: Line still faulty?

Debbie-TalkTalk — Wed, 22 Jan 2025 06:36:23 GMT

Hi @iustitia

Please can you connect the router at the test socket just whilst I run another line test? If the same fault is detected then I can pass this straight over to Openreach to be investigated by a line engineer.

Thanks

Debbie

Re: Line still faulty?

iustitia — Wed, 22 Jan 2025 20:02:00 GMT

Sorry not at home right now, will let you know when i can do it.

Re: Line still faulty?

Gliwmaeden2 — Thu, 23 Jan 2025 21:15:26 GMT

Post back to let staff know when you have managed to set it up at the test socket.

They are on here early in the morning till mid afternoon, Monday to Friday, so they'll let you know the test result any time they have reached your thread if you can confirm you're set up with it at the test socket.

It doesn't take much time to actually run the tests, but let them know what time is NOT convenient - there'll be a little while of down time while they are testing, @iustitia, and you don't want that happening in the middle of you trying to get something important done.

Re: Line still faulty?

Debbie-TalkTalk — Thu, 23 Jan 2025 06:37:22 GMT

Hi @iustitia

Ok, thanks. As soon as the router is at the test socket then I will run the line tests.

Re: Line still faulty?

iustitia — Thu, 23 Jan 2025 19:48:09 GMT

Hi,

Ok, connected to the test socket now. Still getting the same slow speeds

which have dropped to 15Mbs down 10Mbs up.

Re: Line still faulty?

iustitia — Thu, 23 Jan 2025 19:50:38 GMT

You can run the test anytime.

Thanks.

Re: Line still faulty?

Chris-TalkTalk — Fri, 24 Jan 2025 09:33:10 GMT

Thanks. Line test is still failing so I've raised this to Openreach as a non-appointed task. Openreach will investigate over the next few days and may contact you directly if they need to access your home

Chris

Re: Line still faulty?

iustitia — Fri, 24 Jan 2025 13:37:33 GMT

Ok, thanks.