topic Re: No internet in Fibre

No internet

Shellie775 — Sun, 26 Jan 2025 20:27:51 GMT

I am so annoyed spent hours doing every check over and over had a booster but still connection drops out not only WiFi but with Ethernet cable can’t watch nexflix got to wait another 24 hours why can’t they just send me a new router??

Re: No internet

ferguson — Sun, 26 Jan 2025 20:36:46 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: No internet

Debbie-TalkTalk — Mon, 27 Jan 2025 07:49:31 GMT

Hi @Shellie775

I'm sorry to hear this.

Are you happy for me to send you a new router for testing?

Re: No internet

Shellie775 — Mon, 27 Jan 2025 08:01:10 GMT

I have fibre 65 never had issues got a hub and a booster yes I am happy to try a new router I can’t carry on paying for something I can’t use

Re: No internet

Debbie-TalkTalk — Mon, 27 Jan 2025 09:14:10 GMT

Hi @Shellie775

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: No internet

Shellie775 — Fri, 31 Jan 2025 09:51:43 GMT

Thank you router has arrived and straight away noticed lights on it are much brighter the connected devices so far seem to be working better I have a booster for one side of the house which my cameras are connected to but out the back of my property I’m struggling to connect if I move the booster it connects but then front ones drop out any chance of getting another booster please then that hopefully will have solved all my issues

Re: No internet

Shellie775 — Fri, 31 Jan 2025 10:56:27 GMT