topic Re: Speed to Router not as expected in Fibre

Speed to Router not as expected

Taffy57 — Fri, 24 Jan 2025 15:15:43 GMT

The speed to my router has dropped from approx 57 mbps to 40 mbps nothing has changed in the set up, Hence not getting the download speeds that i am paying for. I had the router replaced about 1 year ago which worked fine, I am on Fibre 65 any advice would be appreciated.

Thanks

Neil

Re: Speed to Router not as expected

Karl-TalkTalk — Fri, 24 Jan 2025 15:18:24 GMT

Try powering off all equipment for 30 minutes to reset the session and retest the speeds.

Thanks

Karl.

Re: Speed to Router not as expected

Taffy57 — Fri, 24 Jan 2025 16:03:54 GMT

Turned off equipment as suggested for 30 mins. Did a speed check and remains the same, speed to router is 40mbps and download speed is 38 to 39 mbps

Re: Speed to Router not as expected

Gliwmaeden2 — Fri, 24 Jan 2025 18:34:08 GMT

If you run the speed check in My Connection, the results should also show the minimum guaranteed speed for your particular line, @Taffy57. Helpful if you can run the check there.

Re: Speed to Router not as expected

Taffy57 — Fri, 24 Jan 2025 19:02:46 GMT

Guaranteed speed to router is 41mbps but only getting 40mbps

Re: Speed to Router not as expected

Anonymous — Mon, 27 Jan 2025 08:22:48 GMT

Good morning,

Does your main socket have a test socket please? If it does then can you connect the microfilter, router and phone if you use one, to the test socket so we can re-check your connection stats again please?

Thanks

Michelle

Re: Speed to Router not as expected

Taffy57 — Mon, 27 Jan 2025 14:36:14 GMT

My main socket does not have a test socket. But having done an online physical test from your end nothing fault was found but miraculously my speeds have increased back to normal Download 53mbps upload 11mbps.

Thanks

Neil

Re: Speed to Router not as expected

Debbie-TalkTalk — Tue, 28 Jan 2025 07:05:10 GMT

Hi Taffy57

Thanks for your reply.

Is the speed still ok this morning?

Re: Speed to Router not as expected

Taffy57 — Tue, 28 Jan 2025 14:41:40 GMT

The speed is ok again today as shown in the attachment below.

Thanks

Neil

Re: Speed to Router not as expected

Anonymous — Wed, 29 Jan 2025 06:44:25 GMT

Morning Neil,

Thanks for confirming. If the speed does drop again then please let us know.

Michelle