topic Re: Router (Huawei-HG633) is old and unreliable in Fibre

Router (Huawei-HG633) is old and unreliable

asgreen — Thu, 30 Jan 2025 07:35:25 GMT

Internet connection is slow and unreliable and there are frequent WiFi disconnects.

Working from home is almost impossible due to reliability.

Please could the router be updated to a newer model (we've had this one for many years)?

Debbie-TalkTalk — Thu, 30 Jan 2025 09:09:38 GMT

I'm sorry to hear this.

I've ordered a replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie

asgreen — Thu, 30 Jan 2025 10:12:46 GMT

Thank you

Debbie-TalkTalk — Thu, 30 Jan 2025 10:20:45 GMT

No problem 🙂

Debbie