topic Eero 6 5GHz using ch 140+ which is not compatible with most of my devices in Fibre

Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

JohnT—- — Fri, 31 Jan 2025 09:59:27 GMT

Hello,

My Eero 6 keeps selecting 5GHz at ch 140 or higher which is not compatible with most of my devices. This results in 2.4GHz being completely overloaded. How has this been fixed for other customers and please could the fix also be applied to me too?

Thank you.

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

KeithFrench — Fri, 31 Jan 2025 10:23:04 GMT

I have asked one of TalkTalk's support to pick your thread up and apply it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

JohnT—- — Fri, 31 Jan 2025 10:39:32 GMT

That’s done now, thank you Keith.

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

Chris-TalkTalk — Fri, 31 Jan 2025 14:11:43 GMT

Hi JohnT,

I've passed this to our product team to have the fix applied. I'll let you know when I have any more information

Chris

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

JohnT—- — Wed, 05 Feb 2025 09:20:23 GMT

Hi Chris,

is there any news from your Product Team regarding this fix please?

with kind wishes

John

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

Chris-TalkTalk — Wed, 05 Feb 2025 10:37:33 GMT

Sorry nothing yet, I'll chase it up

Chris

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

JohnT—- — Mon, 24 Feb 2025 22:51:53 GMT

Hi Chris,

is there any news of this fix being applied please? It’s a real pain when eero selects ch 149 and most of my devices disconnect from 5G and saturate the 2.4 G band.
Thank you.

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

Chris-TalkTalk — Tue, 25 Feb 2025 15:18:12 GMT

Apologies for the delay. This should now be resolved. Could you reboot the eero and retest. Please let us know how you get on

Thanks

Chris

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

JohnT—- — Tue, 25 Feb 2025 17:54:51 GMT

Hi Chris,

Unfortunately this has made no difference and 5 GHz ch 149 is selected again on rebooting the eero!! Therefore, I still have the problem.

kind regards

John

Re: Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

Chris-TalkTalk — Wed, 26 Feb 2025 15:25:47 GMT

OK thanks John, I'll see if there's anything else that we can do

Chris