topic Midnight every Sunday loss of internet in Fibre

Midnight every Sunday loss of internet

Anonymous — Mon, 03 Feb 2025 16:40:34 GMT

same as previous on here,i migrated from Shell old shell router and my internet drops every sunday at midnight for 1 hour.

I have tried the DNS fix and no joy,i contacted Talk talk who seem oblivious to this issue even though talk talk have replied on previous threads ,however they said Homesafe is not activated on my account.

When it goes down as others the router thinks its connected as the light stays blue but if you login to the router there is no internet,deffo something between router and talk talk in my mind.

Re: Midnight every Sunday loss of internet

Gliwmaeden2 — Mon, 03 Feb 2025 23:05:34 GMT

Former Shell customers are still being directed to the Shell Migration team, @Anonymous, for most issues.

They are available through the usual Chat links and on 03451 720088, during the day.

Re: Midnight every Sunday loss of internet

Anonymous — Tue, 04 Feb 2025 06:41:06 GMT

Good morning,

Have you logged into your My Account to check the HomeSafe settings, specifically Kidsafe and Homework Time?

Thanks

Michelle