topic Re: router wifi in Fibre

router wifi

bazer11 — Thu, 26 Dec 2024 14:40:08 GMT

hi what was the fix that stopped the sagem router from dropouts was it a steering problems between 2.4 and 5,0 bands baz

Re: router wifi

KeithFrench — Thu, 26 Dec 2024 15:10:25 GMT

Hi @bazer11

I do not know what you mean, all such cases of WiFi reception need to be addressed individually, as everything that causes these issues is unique to each property.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: router wifi

bazer11 — Thu, 26 Dec 2024 16:34:43 GMT

it was on the service status page that a fix for this problem this has now been removed also i thin talktalk had bad press about this maybe the admins will answer

Re: router wifi

KeithFrench — Thu, 26 Dec 2024 17:13:54 GMT

Hi @bazer11

Do you mean the one about the router's white light being on but no internet? This was a DNS issue as far as we were told, it affected internet access for Ethernet as well as WiFi connections.

With your subject title only mentioning Wi-fi, that is not the same issue.

Please can you clarify exactly what your problem with WiFi is?

Re: router wifi

bazer11 — Fri, 27 Dec 2024 13:35:47 GMT

hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz

Re: router wifi

KeithFrench — Fri, 27 Dec 2024 13:39:48 GMT

Try changing the DNS server used by the router to Google DNS. This is done like this from within the router's UI:-

Dashboard > See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4

Then change the DNS dropdown box to Manually Specify DNS. Then set DNS 1 & DNS 2 to 8.8.8.8 and 8.8.4.4 respectively.

Re: router wifi

bazer11 — Sun, 29 Dec 2024 12:03:54 GMT

Re: router wifi

bazer11 — Sun, 29 Dec 2024 12:07:32 GMT

hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz

Re: router wifi

bazer11 — Sun, 29 Dec 2024 12:14:01 GMT

Re: router wifi

Anonymous — Mon, 30 Dec 2024 08:58:02 GMT

Morning,

How is your connection at the moment? Do you still need assistance with this?

Thanks

Michelle

Re: router wifi

bazer11 — Mon, 06 Jan 2025 14:03:58 GMT

yes still having problems have reboot router to get back on line after crawing speed please can you investigate

Re: router wifi

Chris-TalkTalk — Mon, 06 Jan 2025 15:20:46 GMT

Hi bazer1,

Line test is passing, are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: router wifi

bazer11 — Tue, 04 Feb 2025 13:30:23 GMT

wifi keeps changing channel buy its self having to reset router to factory please can you investigate

Re: router wifi

KeithFrench — Tue, 04 Feb 2025 13:39:44 GMT

The channel is changing due to WiFi optimisation, which may or may not have a valid reason to change channels. TalkTalk can't disable WiFi optimisation anymore, which was a decision made by the business. However, I will make an independent assessment as to why the channels are changing, if you can provide me with the evidence I requested in my post #2.

Re: router wifi

bazer11 — Tue, 04 Feb 2025 14:59:46 GMT

hi again, even if i manually set the channels without being on the auto setting it still keeps happening it was better when the optimising was turned off i seem to think different router may help whats the guide you have Kieth.

Re: router wifi

KeithFrench — Tue, 04 Feb 2025 15:25:58 GMT

Hi @bazer11

It does not matter if set to auto or a dedicated channel, Wi-Fi Optimisation has the power to override any WiFi parameter.

I have in the past found some genuine reasons for these changes. My guide takes you through collecting evidence of your WiFi network that will allow me to analyse these results & submit my findings to TalkTalk, as well as you.

A different router, e.g. the Amazon eero is only supplied with certain packages. Any other router would be down to you to purchase, but if something is happening in your network, that is genuinely causing WiFi Optimisation to do a channel change, you could find that the amount of money spent on a 3rd party router, would be wasted, as that could give poor performance as well under those circumstances.

If you want my help, let me know.

Re: router wifi

bazer11 — Tue, 04 Feb 2025 15:56:49 GMT

yes would like to see your guide thanks again

Re: router wifi

KeithFrench — Tue, 04 Feb 2025 21:54:07 GMT

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Re: router wifi

bazer11 — Wed, 05 Feb 2025 12:04:07 GMT

thanks Keith i get back to you

Re: router wifi

bazer11 — Wed, 05 Feb 2025 13:02:58 GMT

have attached a small file thanks