topic Re: Router issues in Fibre

Router issues

J5mr0071 — Sat, 01 Feb 2025 22:47:13 GMT

How do I request a new router,wi-fi keeps dropping and it seems hot at the back…

Re: Router issues

Gliwmaeden2 — Sat, 01 Feb 2025 22:56:26 GMT

Staff will look into this after the weekend, @J5mr0071.

Make sure that your community profile is complete so that they can identify your account.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down to find the SAVE CHANGES button.

Re: Router issues

Debbie-TalkTalk — Mon, 03 Feb 2025 08:10:00 GMT

Hi @J5mr0071

I'm sorry to hear this.

I've ordered a replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Router issues

J5mr0071 — Wed, 05 Feb 2025 10:47:36 GMT

new talktalk router all working better...got a returns label to send old one back,but post office cant scan it,coming up invalid

Re: Router issues

Debbie-TalkTalk — Wed, 05 Feb 2025 10:52:22 GMT

Hi @J5mr0071

Apologies for this. I will order another returns bag now with a label.

Thanks

Debbie