topic Internet Problems Router in Fibre

Internet Problems Router

jajones1045 — Wed, 05 Feb 2025 10:54:26 GMT

I am wondering where I go to request a replacement router as mine has just stopped working, I have had the same router since I became a customer many years ago.

The internet disconnects multiple times in a day, and requires rebooting all the time.

I have reset the router and checked all the settings.

I spoke to an agent who also ran the tests, and found a fault outside my property which they sent an engineer to fix. But I’m still having the same problem.

Re: Internet Problems Router

Debbie-TalkTalk — Wed, 05 Feb 2025 10:56:36 GMT

Hi @jajones1045

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Internet Problems Router

jajones1045 — Wed, 05 Feb 2025 11:18:53 GMT

Done

Re: Internet Problems Router

Debbie-TalkTalk — Wed, 05 Feb 2025 11:30:05 GMT

Hi @jajones1045

I'm just replying to your Private Message.

Thanks

Re: Internet Problems Router

Debbie-TalkTalk — Wed, 05 Feb 2025 11:55:00 GMT

Hi @jajones1045

Thanks for the Private Message. The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with the new router.

Debbie