topic Re: Router in Fibre

Router

Pops58 — Mon, 03 Feb 2025 19:40:46 GMT

Do I have the latest router FAST 5364-3.TB ?

I get intermittent drop out with flashing orange light

I'm on fibre 35 with low usage No gaming!

I have had to put the tv on wired connection but still get issue on mobile devices

Re: Router

ferguson — Mon, 03 Feb 2025 19:49:29 GMT

Yes, that's the current router for your package. Is this a recent phenomenon? The support team should pick this up and advise furher tomorrow.

Re: Router

Debbie-TalkTalk — Tue, 04 Feb 2025 07:00:44 GMT

Hi @Pops58

I'm sorry to hear this.

The line test has detected a potential fault towards the property. Is the router currently connected at the test socket?

Re: Router

Pops58 — Tue, 04 Feb 2025 13:59:35 GMT

Hi Debbie

I am and have always run on an extension with adsl splitter as BT put the main inlet with a tester in the attic so I thought the signal would not be strong enough through the house

Re: Router

Debbie-TalkTalk — Wed, 05 Feb 2025 07:10:34 GMT

Hi Pops58

Just to confirm, your router is currently connected to an extension? (running from the master socket in the attic)

Re: Router

Pops58 — Wed, 05 Feb 2025 11:17:37 GMT

I assume so assume so as the only wire I can see into the house is from the telegraph pole into the attic

there are 3 extensions

1 connecting the router with adsl filter

1 connecting landline with no filter

1 not in use

Re: Router

Debbie-TalkTalk — Wed, 05 Feb 2025 11:32:40 GMT

Hi @Pops58

Thanks for your reply.

Would you like me to send a replacement router first for testing so we can rule this out?

If you are unable to leave the router connected at the test socket (to see if the drops still occur) then the next step after this will be an Openreach engineer visit to the property.

Thanks

Re: Router

Pops58 — Wed, 05 Feb 2025 13:10:29 GMT

Yes please send a new router and we can take it from there

Will you want the new router working from the same extension or the main test plug?

Iain

Re: Router

Debbie-TalkTalk — Wed, 05 Feb 2025 14:29:31 GMT

Hi Iain @Pops58

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please can you connect the router in your usual set up first to see how the connection compares.

Re: Router

Pops58 — Fri, 07 Feb 2025 14:37:01 GMT

The new router is now set up the same as the old one

Iain

Re: Router

Chris-TalkTalk — Fri, 07 Feb 2025 15:32:36 GMT

Hi Iain,

Are you experiencing any problems with your telephone service. Is there a dial tone? Any noise on the line?

Chris

Re: Router

Pops58 — Mon, 10 Feb 2025 10:50:57 GMT

No problems with thr phone

Re: Router

Chris-TalkTalk — Mon, 10 Feb 2025 12:12:41 GMT

Latest line test is passing but if you are still experiencing disconnections with the router connected to the test socket then the next step will be to arrange an engineer visit. If you'd like to do this please let us know and we'll confirm some details with you

Chris

Re: Router

Pops58 — Thu, 20 Feb 2025 15:48:33 GMT

No dropping out now

I have returned the okd router but have had another return label Please confirm receipt

Iain

Re: Router

Karl-TalkTalk — Fri, 21 Feb 2025 06:09:10 GMT

Additional returns bags were sent out due to a recent issue with some of the bags not posting correctly, but your router will be returned against your account usually within 14 days.

Any issues etc, just let us know here and we can take care of it for you.

Karl.