topic Re: Faulty Router in Fibre

Faulty Router

JANEM4 — Wed, 05 Feb 2025 18:28:12 GMT

My new Motorola phone kept popping up with "no internet connection" when connected to my elderly HG633 Router. I tried resetting the HG 633 but no change. A friend loaned me a BT HomeHub II which the the phone works fine with. How do I request a replacement for rthe faulty HG633?

Re: Faulty Router

Billx — Wed, 05 Feb 2025 20:42:55 GMT

It looks like you have just done that request.

To avoid some delay in the response, ensure you have entered some details in your TalkTalk Community profile.

(Enter your name and TalkTalk phone number or TalkTalk account number.)

Re: Faulty Router

Debbie-TalkTalk — Thu, 06 Feb 2025 06:52:48 GMT

Hi @JANEM4

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router.

Thanks

Debbie

Re: Faulty Router

JANEM4 — Thu, 06 Feb 2025 18:35:13 GMT

Thanks Debbie I have added my name and landline number as requesed.

Re: Faulty Router

Debbie-TalkTalk — Fri, 07 Feb 2025 07:29:26 GMT

Hi @JANEM4

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Faulty Router

Debbie-TalkTalk — Thu, 13 Feb 2025 09:32:41 GMT

Hi @JANEM4

Have you received the replacement router?