topic Re: Remote access tools in Fibre

Remote access tools

AQF350 — Tue, 20 Feb 2024 19:16:49 GMT

Hi there,

I work from home and needed to contact my IT Dept to add some software to my work laptop. The IT Team uses Logmein123 but the site was unable to connect, instead getting an error message:

This site can’t provide a secure connection

secure.logmeinrescue.com sent an invalid response.

This error message happens over my home network, which is TalkTalk, but not when connect the laptop to a mobile hotspot which uses EE. This suggests the issue is on the home network.

Is there a fix for this?

Thanks!

Re: Remote access tools

KeithFrench — Tue, 20 Feb 2024 22:08:23 GMT

Have you disabled Scam Protection which is part of HomeSafe. The Homesafe settings can now be managed yourself, from within MyAccount, please follow the below steps to disable scam protection on your line:-

1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Go to the Scam Protection section
5. Select OFF and confirm when you see the pop up window

Thanks

Re: Remote access tools

Oldnagger1 — Mon, 10 Feb 2025 22:57:31 GMT

I have this problem even when I connect through a hotspot rather than Talktalk broadband. Will removing scam protection in my Talktalk profile resolve the problem?

Re: Remote access tools

Gliwmaeden2 — Mon, 10 Feb 2025 23:16:52 GMT

@Oldnagger1, this is another customer's old thread. You need to start your own.

Support staff only reply to the original poster. Please return to the message board and click on start a topic to begin your own thread.