topic Re: Router Malfunction in Fibre

Router Malfunction

Filibrit — Tue, 11 Feb 2025 18:14:58 GMT

I have just moved home with TalkTalk and took my old Router with me.

For some reason the router will not connect to the new line. The line has been checked by Open Reach and is fully serviceable. I have been to Support and raised tickets. Support have tried all means for a Router reset. Still it will not connect.

Think I need a replacement but how do I get one?

Re: Router Malfunction

KeithFrench — Tue, 11 Feb 2025 22:22:54 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router Malfunction

Debbie-TalkTalk — Wed, 12 Feb 2025 07:36:40 GMT

Hi @Filibrit

Did you speak to our faults team to arrange an engineer visit? I can see that this has been passed to Openreach.

Thanks

Debbie

Re: Router Malfunction

Filibrit — Wed, 12 Feb 2025 07:51:47 GMT

Engineer arranged to visit today….lets hope they can sort this out quickly 😊🙏🏻

Re: Router Malfunction

Debbie-TalkTalk — Wed, 12 Feb 2025 08:05:23 GMT

Hi @Filibrit

Thanks for your reply.

Please let us know how you get on following the engineer visit.

Re: Router Malfunction

Debbie-TalkTalk — Fri, 14 Feb 2025 08:06:56 GMT

Hi @Filibrit

How are you getting on following the engineer visit?

Re: Router Malfunction

Filibrit — Fri, 14 Feb 2025 09:22:08 GMT

Router and WiFi now working normally.

Thanks to the Open Reach Engineer snd TT Suport ☺️👍🏻

Re: Router Malfunction

Debbie-TalkTalk — Fri, 14 Feb 2025 09:23:59 GMT

Hi @Filibrit

I'm so glad to hear this, thanks for letting me know 🙂

Debbie