topic Re: WiFi signal keeps dropping in Fibre

WiFi signal keeps dropping

Altafica — Tue, 04 Feb 2025 09:48:01 GMT

I have fibre 65. My WiFi keeps dropping out. This is xausing me to loose connection on my tablet. I sit 10ft away from router and still happens. Ring doorbell says connection low, that is 20ft away. And despite buying a booster to put in bedroom it still drops out.

I've been on chat and have been told there are no issues numerous times, they have run through the process of checking the connection with me, told me my router should be clear of obstructions, it is.

I have done everything and still keeps dropping. Starting to getting to the stage of changing providers. I've only got a small house so surley it should work.

Anybody got some advice? Please no technical answers plain English.

Re: WiFi signal keeps dropping

Anonymous — Tue, 04 Feb 2025 09:51:19 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: WiFi signal keeps dropping

Altafica — Thu, 06 Feb 2025 10:24:33 GMT

I have updated everything, any ideas

Re: WiFi signal keeps dropping

Anonymous — Thu, 06 Feb 2025 10:31:41 GMT

Good morning,

Thank you. I've run a test on your line now which is clear. Can I just check, is it only the wireless connection which is dropping? Do you have any devices connected wired? How long have you had this router for please?

Michelle

Re: WiFi signal keeps dropping

Gliwmaeden2 — Tue, 11 Feb 2025 21:15:02 GMT

@Altafica, please reply to staff on this thread.

They would have expected a response from you last week, if possible.

I'll remove your duplicate thread.

Re: WiFi signal keeps dropping

Altafica — Tue, 11 Feb 2025 22:05:08 GMT

They asked me to update my profile which i did

Re: WiFi signal keeps dropping

Altafica — Tue, 11 Feb 2025 22:07:20 GMT

Yes just wifi and the router is about 3/4 yrs old

Re: WiFi signal keeps dropping

Gliwmaeden2 — Wed, 12 Feb 2025 01:12:41 GMT

Thanks. Your replies will help move things along a bit now, so I'll re-escalate this thread for staff to follow up, @Altafica

Look out for their response during the day.

Re: WiFi signal keeps dropping

Debbie-TalkTalk — Wed, 12 Feb 2025 08:08:39 GMT

Hi @Altafica

Apologies for the delay.

Would you like me to send a replacement router for testing?

Re: WiFi signal keeps dropping

Altafica — Wed, 12 Feb 2025 09:08:29 GMT

That would be good thank you, is there a booster you supply that will help the week signal upstairs?

Re: WiFi signal keeps dropping

Debbie-TalkTalk — Wed, 12 Feb 2025 09:18:41 GMT

Hi @Altafica

I've ordered a replacement router and a WIFI booster, please allow 24-48hrs for this to arrive.

Let us know how the connection compares.

Thanks

Debbie

Re: WiFi signal keeps dropping

Debbie-TalkTalk — Mon, 17 Feb 2025 07:14:38 GMT

Hi @Altafica

Have you received the router?