topic Re: Flashing orange router in Fibre

Flashing orange router

BrokenRouter2 — Tue, 11 Feb 2025 21:44:00 GMT

Router flashing orange for over 2 days. Open reach engineer tested line and phone socket, all ok. Checked router setup and cabling, powered off for 20 mins, factory reset etc, fault remains. Faulty router? What next?

Re: Flashing orange router

KeithFrench — Tue, 11 Feb 2025 22:11:31 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Flashing orange router

Debbie-TalkTalk — Wed, 12 Feb 2025 07:49:44 GMT

Hi @BrokenRouter2

I'm sorry to hear this.

The line test is clear, would you like me to go ahead and order a replacement router for testing?

Re: Flashing orange router

BrokenRouter2 — Wed, 12 Feb 2025 09:27:55 GMT

Hello Debbie.

Yes, please send a replacement router. Any idea how long it takes to come?

Thanks, Alison.

Re: Flashing orange router

BrokenRouter2 — Wed, 12 Feb 2025 09:29:46 GMT

Thanks Keith. They've been in touch.

Re: Flashing orange router

Debbie-TalkTalk — Wed, 12 Feb 2025 09:52:05 GMT

Hi @BrokenRouter2

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie