topic Re: Wavlink router AC3200 in Fibre

Wavlink router AC3200

Lorneylu — Sat, 15 Feb 2025 20:18:24 GMT

Updating Media

We have purchased a temporary router as our current one stopped working like no power to it until we receive our new router for fibre 150 as we have no problem internet and data signal is shocking. The router will not connect to the internet? Any suggestions to help get us back on track. Any help will be appreciated thank you

it will not let me upload an image of my options

Re: Wavlink router AC3200

fr8ys — Sat, 15 Feb 2025 23:10:47 GMT

Have you seen and followed the settings here?

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

Note any fibre connection, including fttc follow the fibre settings.

Re: Wavlink router AC3200

Lorneylu — Sat, 15 Feb 2025 23:22:52 GMT

Thank you for coming back, I did see those options but nothing matches the internet settings

DHCP when I do a health check it says basically can’t connect

pppoe - I can’t remember what it says think its user name and password, google said to use admin but it doesn’t connect

but static asks for isp / then default gateway / 1st isp 2nd isp

Unless I am missing something really obvious

Re: Wavlink router AC3200

ferguson — Sat, 15 Feb 2025 23:54:23 GMT

Why haven't you selected DHCP? TalkTalk do not use PPPoE so that will just send you down a blind alley.

Re: Wavlink router AC3200

Lorneylu — Sun, 16 Feb 2025 07:39:02 GMT

Hiya, I have tried this is what appears

Re: Wavlink router AC3200

ferguson — Sun, 16 Feb 2025 11:47:40 GMT

Is it a Full Fibre service you have? If so, you may need a profile change.

Re: Wavlink router AC3200

Lorneylu — Sun, 16 Feb 2025 13:57:28 GMT

I upgraded on Thursday as my current contract was coming to an ended so chose fibre but it hasn’t been installed yet. I managed to speak to someone this morning in technical who did say there was a fault on the line and managed to fix it remotely.
but when I plug the wavlink router in it now says wan not connected properly… tt are sending me a temporary router free of charge hopefully within next3 days to get us back up and running.

Re: Wavlink router AC3200

Lorneylu — Sun, 16 Feb 2025 14:01:51 GMT

This is the new error messages appearing

Re: Wavlink router AC3200

ferguson — Sun, 16 Feb 2025 15:07:38 GMT

In all honesty you may be best just to sit it out until the replacement router arrives. Otherwise, wait and see what the support team say when they pick this up tomorrow.

Re: Wavlink router AC3200

Anonymous — Mon, 17 Feb 2025 06:58:02 GMT

Morning,

I'm sorry to hear this. We'll check back in with you tomorrow to see if the replacement router has arrived.

Thanks

Michelle

Re: Wavlink router AC3200

Lorneylu — Mon, 17 Feb 2025 07:54:06 GMT

Thank you, is there anyway I can track the order please? Only as I will need someone to be here to sign for the delivery.

Re: Wavlink router AC3200

Anonymous — Mon, 17 Feb 2025 08:25:39 GMT

Hello,

Once the router is dispatched you'll receive an email confirmation with the tracking number.

Thanks

Michelle

Re: Wavlink router AC3200

Lorneylu — Mon, 17 Feb 2025 10:39:55 GMT

Thank you for your quick replies .

Re: Wavlink router AC3200

Lorneylu — Tue, 18 Feb 2025 13:06:39 GMT

Hi Michelle, is there anyway you can progress this order for the temporary copper line router, I really need internet back up and running in the house on Thursday due to an exam I am due to sit. It’s why it’s becoming so urgent now.

Re: Wavlink router AC3200

Chris-TalkTalk — Wed, 19 Feb 2025 09:05:15 GMT

Hi Lorneylu,

Have you received the replacement router yet?

Chris

Re: Wavlink router AC3200

Lorneylu — Wed, 19 Feb 2025 10:26:27 GMT

Hi Chris, I haven’t yet,

I spoke to someone on the phone and luckily I did as it turns out according to the system I have a stuck order from 2018 that is preventing any order being dispatched

your colleague has said they would monitor this stuck order and should be with me in 2 days but I would like some kind of written confirmation this has happened and the replacement router until fibre is installed and fibre router are being despatched ready for installation date,

as you can imagine this has been quite a stressful situation and spending many hours on the phone trying to get this resolved and being passed from department to department

thank you

Re: Wavlink router AC3200

Chris-TalkTalk — Wed, 19 Feb 2025 11:27:34 GMT

OK thanks. Yes I can confirm that this has been escalated to have a router sent, apologies for the delay

Chris

Re: Wavlink router AC3200

Lorneylu — Wed, 19 Feb 2025 12:42:39 GMT

Thank you

Re: Wavlink router AC3200

Chris-TalkTalk — Wed, 19 Feb 2025 12:55:25 GMT

No problem

Re: Wavlink router AC3200

Lorneylu — Thu, 20 Feb 2025 19:13:34 GMT

Hi @Chris-TalkTalk

From my understanding another replacement router was being prioritised for delivery tomorrow they was able to do something but so far no tracking number has been sent. Can anyone help by looking into this, I can’t spend another hour on the phone being passed from department to department