topic Re: WI FI unreliable in Fibre

WI FI unreliable

thecat — Sat, 08 Feb 2025 00:30:58 GMT

I have an HG633 router. recently my devices seem to have issues connecting to it. all lights show normal but the wifi signal does not seem to be there. A reset seems to work but it is tiresome. Any advice?

Re: WI FI unreliable

KeithFrench — Sat, 08 Feb 2025 08:41:49 GMT

It is most likely WiFi interference, but due to the age of this router, that needs to be changed first. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: WI FI unreliable

Debbie-TalkTalk — Mon, 10 Feb 2025 07:35:43 GMT

Hi @thecat

I can send you a replacement router, would you like me to arrange this?

Re: WI FI unreliable

thecat — Mon, 10 Feb 2025 09:25:11 GMT

Yes please

Re: WI FI unreliable

Debbie-TalkTalk — Mon, 10 Feb 2025 09:32:53 GMT

Hi @thecat

Thanks for your reply.

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Debbie

Re: WI FI unreliable

Debbie-TalkTalk — Thu, 13 Feb 2025 09:31:04 GMT

Hi @thecat

Have you received the replacement router?

Re: WI FI unreliable

thecat — Thu, 13 Feb 2025 09:48:49 GMT

Yes thanks. It came yesterday. Will wire it up over the weekend. Thanks for your help. I'll let you know if it improves.

Re: WI FI unreliable

Debbie-TalkTalk — Thu, 13 Feb 2025 09:51:32 GMT

That's great, thank you 🙂

Debbie

Re: WI FI unreliable

thecat — Mon, 17 Feb 2025 11:23:18 GMT

Set it up this weekend. Early indications are it has improved the coverage. Will contact you again if any issues arise. Thanks for all your help

Re: WI FI unreliable

Debbie-TalkTalk — Mon, 17 Feb 2025 11:24:13 GMT

Hi @thecat

Thank you for letting me know 🙂

Debbie