topic Re: Can i track my router in Fibre

Can i track my router

Katyanne — Mon, 17 Feb 2025 08:31:27 GMT

How can I track of my new router has been sent out

Re: Can i track my router

Debbie-TalkTalk — Mon, 17 Feb 2025 09:15:01 GMT

Hi @Katyanne

You should receive a text message with the delivery details. When was the router ordered?

Re: Can i track my router

Katyanne — Mon, 17 Feb 2025 09:45:24 GMT

A engineer ordered it Saturday

Re: Can i track my router

Debbie-TalkTalk — Mon, 17 Feb 2025 09:52:06 GMT

Hi @Katyanne

We advise to allow 24-48hrs for the router to arrive once ordered.

Please can you add your name and TalkTalk landline or account number to your Community Profile, I can then check on this for you.

Thanks

Debbie

Re: Can i track my router

Katyanne — Mon, 17 Feb 2025 10:05:08 GMT

REMOVED

Re: Can i track my router

Debbie-TalkTalk — Mon, 17 Feb 2025 10:05:37 GMT

Hi @Katyanne

Please can you only add the information to your Community Profile, not on this thread.

Thanks

Re: Can i track my router

Billx — Mon, 17 Feb 2025 13:29:38 GMT

Hi, @Katyanne ,

This is where your community profile is. Enter the requested details, your name and your Talk Talk phone number or Customer number here. Your Community Profile.

Bill

Re: Can i track my router

Debbie-TalkTalk — Tue, 18 Feb 2025 12:43:16 GMT

Hi Katyanne

Thank you for updating your Community Profile.

The router is showing as dispatched on 17/02, you should receive the router by tomorrow.

Debbie

Re: Can i track my router

Debbie-TalkTalk — Thu, 20 Feb 2025 08:42:48 GMT

Hi @Katyanne

Have you received the router?

Re: Can i track my router

Katyanne — Thu, 20 Feb 2025 09:03:40 GMT

No I haven't received it yet

Re: Can i track my router

Debbie-TalkTalk — Thu, 20 Feb 2025 09:07:08 GMT

Hi @Katyanne

Have you received any text message with delivery notifications?

Re: Can i track my router

Katyanne — Thu, 20 Feb 2025 09:14:54 GMT

No I've not recieved any thing to says it been dispatched ,I phoned yesterday and they said it was to be delivered yesterday but it wasn't

Re: Can i track my router

Katyanne — Thu, 20 Feb 2025 09:19:49 GMT

No I've not had any messages to say its been dispatched, I phoned talktalk yesterday they said it was been delivered yesterday but it hasn't.

Re: Can i track my router

Debbie-TalkTalk — Thu, 20 Feb 2025 09:38:08 GMT

Hi @Katyanne

I'm really sorry about this, I'm just checking this with our warehouse team now.

I will post back as soon as I have further information.

Re: Can i track my router

Debbie-TalkTalk — Thu, 20 Feb 2025 10:43:56 GMT

Hi @Katyanne

Our warehouse team have advised that the router is due to be delivered this morning by Royal Mail.

Re: Can i track my router

Katyanne — Thu, 20 Feb 2025 13:16:50 GMT

Royal mail have been but haven't delivered the router .

Re: Can i track my router

Debbie-TalkTalk — Thu, 20 Feb 2025 13:20:44 GMT

Hi @Katyanne

I'm so sorry about this. Let me speak to our warehouse team again.

Re: Can i track my router

Katyanne — Thu, 20 Feb 2025 21:51:01 GMT

Thank you for your help I've received the router it was delivered to rhe wrong address this this afternoon .but I have it now and it's working. Thank you for your help

Re: Can i track my router

Karl-TalkTalk — Fri, 21 Feb 2025 06:16:53 GMT

That's great news, glad you got hold of the router.

Regards,

Karl.

Re: Can i track my router

Debbie-TalkTalk — Fri, 21 Feb 2025 08:13:59 GMT

Hi @Katyanne

I'm so glad to hear that the router has now arrived, I will let our warehouse team know.

Apologies again for the delays.