topic returning equipment in Fibre

returning equipment

ypwlng — Sat, 22 Feb 2025 09:34:20 GMT

hello I have upgraded to full fibre, and I would like to return the following

* TalkTalk g.fast modem

* OpenReach g.fast modem

* TalkTalk Router (WiFi Hub)

I already have a return label to Ingram Returns NDC XX40 3YY

1) can I send all 3 with that label?

2) do I include their power supplies or not?

Gliwmaeden2 — Sat, 22 Feb 2025 09:41:37 GMT

The power supply should be returned with the router, @ypwlng - they always come together with the model.

The bags are paid for by weight, so 3 items might be too heavy, let alone too bulky.

Wait for staff support on Monday.

Karl-TalkTalk — Mon, 24 Feb 2025 07:05:19 GMT

I'll get another returns bag out to you.

Thanks

Karl.