topic Re: Fibre 65 Below Guaranteed Minimum in Fibre

Fibre 65 Below Guaranteed Minimum

SarahHRSN — Fri, 21 Feb 2025 13:47:15 GMT

For a few weeks now I have noticed that my download speed has been far below my minimum expected in my Fibre 65 package sitting around 28 Mb/s, this is with no devices downloading or streaming so this isn't due to too much load, I've tried resetting the router but that hasn't helped.

Is there anyone that could help bring my speeds back up to my guaranteed minimum? thank you!

Re: Fibre 65 Below Guaranteed Minimum

Chris-TalkTalk — Fri, 21 Feb 2025 15:17:41 GMT

Hi Sarah,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Fibre 65 Below Guaranteed Minimum

SarahHRSN — Sat, 22 Feb 2025 12:00:31 GMT

Just updated my profile, thank you!

Re: Fibre 65 Below Guaranteed Minimum

Anonymous — Mon, 24 Feb 2025 07:05:37 GMT

Good morning,

I'm sorry for the delay. I can see that the line tests have detected a potential voice fault and this has been raised to Openreach for investigation. I've checked and there are no additional updates as yet so I'll check again later this afternoon.

Thanks

Michelle

Re: Fibre 65 Below Guaranteed Minimum

Anonymous — Mon, 24 Feb 2025 12:54:09 GMT

Hi Sarah,

No additional update as yet. I'll continue to monitor.

Thanks

Michelle

Re: Fibre 65 Below Guaranteed Minimum

Anonymous — Tue, 25 Feb 2025 06:45:29 GMT

Morning Sarah,

The fault is still under investigation. I'll re-check again in a few hours and hopefully we'll have received an update.

Thanks

Michelle

Re: Fibre 65 Below Guaranteed Minimum

Anonymous — Tue, 25 Feb 2025 13:01:24 GMT

Hi Sarah,

We've now received an update to advise that Openreach have resolved the fault. How is your connection at the moment?

Thanks

Michelle