topic Re: VOIP adaptor and messaging in Fibre

VOIP adaptor and messaging

Hornby1957 — Mon, 17 Feb 2025 18:38:54 GMT

Having recently moved to full fibre we have been delighted with everything EXCEPT that there was no visual or audio notice that messages had been received on 1571. i.e. no symbol on phone, no dial tone interrupt, no flashing symbol on the Grandstream adaptor. Dialling 1571 worked, so no messages lost.

By trial and error I found that disconnecting the power on the Grandstream and waiting a couple of minutes before reconnecting it was cured! But it only lasted a day or so and it was back again. I have done this 3 times now and it still reoccurs.

We never had these problems previously.

Ideas? is the Grandstream faulty?

Re: VOIP adaptor and messaging

Anonymous — Tue, 18 Feb 2025 07:06:31 GMT

Morning,

Can I just check, is the DVA connected directly to the eero or are you using a switch? Have you also tried re-setting the DVA and setting it back up again?

Resetting your Digital voice adapter
If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.
Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle

Re: VOIP adaptor and messaging

Hornby1957 — Sat, 22 Feb 2025 21:19:07 GMT

Michelle, many thanks for that. I have not responded for a few days because I wanted to be sure it is working.

Because the eero has only only 2 ports I am forced to use an Ethernet switch which is the advice given in the eero website. That says any switch will do but I am using a 5 port TP link gigabit switch which works extremely well.

I tried the grand stream reset as you described, I tried it twice but again it only worked for a short time.

I checked all the connections (again!) and in desperation swapped over the connections on the back of the eero. So that now, looking at the port side of the eero, input from ONT is on the left and output on the right.

It has now worked for days without fault, maybe it’s a fluke, but worth a try if others have a problem!

Thanks again,

Andy

Re: VOIP adaptor and messaging

Anonymous — Mon, 24 Feb 2025 07:07:42 GMT

Hi Andy,

Thank for the update and please let us know if you do experience any further issues.

Michelle