topic Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208 in Fibre

New TalkTalk Wi-Fi Hub Firmware SG4K100208

AldridgeAndy — Sat, 22 Feb 2025 20:38:45 GMT

Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied.

This was useful for monitoring when Wi-Fi Optimisation was kicking in, related channel changes and other general info.

Has anyone else experienced this with the move from firmware *206 to *208 ?

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Billx — Sat, 22 Feb 2025 21:20:51 GMT

Hi, @AldridgeAndy

Yes, I noticed this several days ago. From 206 to 208.

It didn't then affect the Router Logs

Currently, it shows there are no entries in the log

I thought that it was nice that my old logs had been cleared.

On the other hand, it might be as you suggest, that the Router Logs have been disabled.

This will have to be monitored.

Bill

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Anonymous — Mon, 24 Feb 2025 07:21:57 GMT

Morning,

@KeithFrench have you also experienced the same issue please?

Michelle

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

KeithFrench — Mon, 24 Feb 2025 09:01:38 GMT

I am only on V206 @Anonymous

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Anonymous — Mon, 24 Feb 2025 09:03:02 GMT

Morning,

No problem, thanks Keith.

I'll raise this to our Devices Team now.

Thanks

Michelle

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

KeithFrench — Mon, 24 Feb 2025 12:54:56 GMT

Hi @Anonymous

I have just had V208 on my 5464 & can also confirm that the System Log has been wiped.

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Anonymous — Mon, 24 Feb 2025 12:56:23 GMT

Thanks Keith, I'll add that you're also affected. Thanks for testing.

Michelle

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

gcotgreave — Wed, 26 Feb 2025 13:12:15 GMT

Mine too.

Also the router has started the regular 6second drop outs, which plagued a previous update. (SamKnows box constantly monitoring the line)

You can't check what is going on as there's no log to read!

Going to My Connection says all is fine!

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Anonymous — Fri, 28 Feb 2025 06:57:06 GMT

Hi @gcotgreave

I'm sorry to hear this. Could you create a new topic so we can look into the dropping connection issue for you please.

Thanks

Michelle

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Stratoc1 — Mon, 03 Mar 2025 19:14:15 GMT

Mine updated this afternoon and my logs are now empty too.

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Anonymous — Tue, 04 Mar 2025 06:45:52 GMT

Good morning,

Apologies, our Devices Team are investigating this.

Michelle

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

ChrisBrandon — Tue, 04 Mar 2025 19:19:45 GMT

Another to add to the list, please

Thanks

Chris

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Anonymous — Wed, 05 Mar 2025 06:37:05 GMT

Hi Chris,

Our team have confirmed that they are investigating so I'm hoping to receive an update soon.

Thanks

Michelle

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Anonymous — Thu, 06 Mar 2025 06:40:58 GMT

Good morning,

No update as yet so I'll chase this with the team.

Thanks

Michelle

Re: New TalkTalk Wi-Fi Hub Firmware SG4K100208

Anonymous — Fri, 07 Mar 2025 08:49:05 GMT

Morning,

My colleague has advised that this is still under investigation. It's possible that this might not be a quick fix but we will keep you updated.

Thanks

Michelle