topic Re: Sudden issues with Fibre 65 in Fibre

Sudden issues with Fibre 65

joh42mar — Mon, 24 Feb 2025 11:44:59 GMT

Hi there,

I’ve been on Fibre 65 for the past 18 months with absolutely no issues but over the last few days I’ve had a series of drop outs.

Nothing (that I know of) has changed in my setup. I have tried running line tests and it says everything is fine. Not sure what to do now. Router resets don’t help.

Best wishes,

John

Re: Sudden issues with Fibre 65

Anonymous — Mon, 24 Feb 2025 11:50:04 GMT

Hi John,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Sudden issues with Fibre 65

joh42mar — Mon, 24 Feb 2025 11:55:10 GMT

Sorry Michelle, I've updated that now.

Re: Sudden issues with Fibre 65

Anonymous — Mon, 24 Feb 2025 12:01:31 GMT

Hi,

Thank you. I've run a test on the line now which has detected a potential fault. Are you experiencing any issues with your voice service such as noise on the line or no dial tone? Does your main socket also have a test socket? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test again in this set up please?

Michelle

Re: Sudden issues with Fibre 65

joh42mar — Mon, 24 Feb 2025 12:09:14 GMT

Hi Michelle,

I'm afraid we don't use a landline anymore so not sure if there's an issue with the voice service.

This is all we have on the socket (img attached).

Best wishes,

John.

Re: Sudden issues with Fibre 65

Anonymous — Mon, 24 Feb 2025 12:22:54 GMT

Hi John,

Ok thanks for confirming. I've raised this over to Openreach now to complete an external line investigation. I'll re-check the fault again first thing in the morning for an update for you and will post back here.

Thanks

Michelle

Re: Sudden issues with Fibre 65

joh42mar — Mon, 24 Feb 2025 12:23:55 GMT

Thanks Michelle, really appreciate your help.

Re: Sudden issues with Fibre 65

Anonymous — Mon, 24 Feb 2025 12:31:34 GMT

Hi John,

No problem 🙂 I'll hopefully have an update for you in the morning.

Thanks

Michelle

Re: Sudden issues with Fibre 65

Anonymous — Tue, 25 Feb 2025 06:53:01 GMT

Morning John,

I can see that the fault has been assigned to an engineer to investigate this morning so hopefully it'll be resolved or we'll know more by this afternoon.

Thanks

Michelle

Re: Sudden issues with Fibre 65

Anonymous — Tue, 25 Feb 2025 12:57:05 GMT

Good afternoon John,

No additional updates as yet. Have you noticed if there are any engineers outside completing any work?

Thanks

Michelle

Re: Sudden issues with Fibre 65

joh42mar — Tue, 25 Feb 2025 13:06:41 GMT

Hi Michelle,

Yeah the engineer has just been and fixed it. Apparently the socket was corroded and he thinks that was causing the issue.

Re: Sudden issues with Fibre 65

Anonymous — Tue, 25 Feb 2025 13:08:54 GMT

Hi John,

I'm glad to hear this 🙂 I'll check back in with you in a few days to give you a chance to test the connection to make sure that everything is working as it should.

Thanks

Michelle

Re: Sudden issues with Fibre 65

joh42mar — Tue, 25 Feb 2025 13:18:55 GMT

Thanks Michelle and thank you very much for your speedy response and help.

Re: Sudden issues with Fibre 65

Anonymous — Tue, 25 Feb 2025 13:21:50 GMT

You're very welcome John 🙂

Michelle

Re: Sudden issues with Fibre 65

Debbie-TalkTalk — Thu, 27 Feb 2025 14:39:00 GMT

Hi @joh42mar

How's the connection been since your last post?

Re: Sudden issues with Fibre 65

joh42mar — Mon, 03 Mar 2025 12:30:07 GMT

Hi Debbie,

Sorry for the late reply. The connection has been perfect since the engineer came. No drop outs at all.

Thanks again for all your help.

Best wishes,

John.

Re: Sudden issues with Fibre 65

Debbie-TalkTalk — Mon, 03 Mar 2025 12:35:23 GMT

Hi John @joh42mar

I'm so glad to hear this, thanks for letting us know 🙂

Debbie