topic Re: Router upgrade in Fibre

Router upgrade

AJK85 — Sun, 23 Feb 2025 16:04:12 GMT

Can i have a free router upgrade, have been a customer over 25 years and using my current router for the past 7 years. I have been experiencing intermittent connection problems and new devices have been unable to join my network

Re: Router upgrade

KeithFrench — Sun, 23 Feb 2025 21:55:56 GMT

Which make/model of router do you have?

Re: Router upgrade

Karl-TalkTalk — Mon, 24 Feb 2025 06:53:48 GMT

Hi AJK85

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Router upgrade

AJK85 — Wed, 26 Feb 2025 16:28:46 GMT

Profile information requested has been updated

Re: Router upgrade

Debbie-TalkTalk — Thu, 27 Feb 2025 07:39:46 GMT

Hi @AJK85

Thanks for updating your Community Profile.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Debbie