topic Re: Drop outs every 5 to 10 mins in Fibre

Drop outs every 5 to 10 mins

dannyw13 — Thu, 06 Mar 2025 12:08:29 GMT

I'm currently getting Internet Drop outs every 5 to 10 mins for a about 5 seconds each time, whilst Im on calls the call will drop for 5 seconds and Come back

This was happening on the talktalk router supplied so I purchased my own router and it's still happening, I believe it's something to do with the open reach side, I tried turning off the g fast modem for 30 mins and back on, it was on for a long while but then the next day it started happening again, could I get this checked please?

Thanks

Dan

Re: Drop outs every 5 to 10 mins

Divsec — Thu, 06 Mar 2025 13:30:01 GMT

Hi @dannyw13 your post has been escalated you should hear soon. Thanks for trying the router reboot.

Re: Drop outs every 5 to 10 mins

Chris-TalkTalk — Thu, 06 Mar 2025 15:41:46 GMT

Hi Dan,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Drop outs every 5 to 10 mins

dannyw13 — Thu, 06 Mar 2025 15:47:25 GMT

Hi Chris

No the line sounds clear, normal dial tone

Re: Drop outs every 5 to 10 mins

Chris-TalkTalk — Fri, 07 Mar 2025 07:59:16 GMT

Thanks. So when you are on a call does the line just go silent for a few seconds? Do you know if the coincides with the broadband connection dropping?

Chris

Re: Drop outs every 5 to 10 mins

dannyw13 — Fri, 07 Mar 2025 09:03:59 GMT

Morning, looks like the entire thing isn't working now, no dial tone and no internet

Re: Drop outs every 5 to 10 mins

Chris-TalkTalk — Fri, 07 Mar 2025 09:38:15 GMT

Line test is showing a disconnection in the network now. I'll raise it to Openreach for investigation

Re: Drop outs every 5 to 10 mins

Chris-TalkTalk — Fri, 07 Mar 2025 09:45:20 GMT

Could I just ask, have you spoken to anyone else at TalkTalk about this, this morning?

Chris

Re: Drop outs every 5 to 10 mins

dannyw13 — Fri, 07 Mar 2025 09:51:07 GMT

Thanks Chris, yes an agent in live chat

Re: Drop outs every 5 to 10 mins

Chris-TalkTalk — Fri, 07 Mar 2025 10:13:15 GMT

OK thanks, it's just that I couldn't book the engineer because the fault ticket was being updated by someone else, I'll try again a bit later

Chris

Re: Drop outs every 5 to 10 mins

dannyw13 — Fri, 07 Mar 2025 10:33:14 GMT

Ah ok, Thanks Chris, could you let me know when open reach are due to attend when possible please bud

Thanks

Re: Drop outs every 5 to 10 mins

Chris-TalkTalk — Fri, 07 Mar 2025 10:48:02 GMT

I've checked the fault ticket again and this has now been raised to Openreach as a non-appointed task. Openreach will investigate and may contact you directly if they need to access your home

Chris

Re: Drop outs every 5 to 10 mins

dannyw13 — Fri, 07 Mar 2025 10:54:56 GMT

Sounds good, thanks Chris

Re: Drop outs every 5 to 10 mins

Chris-TalkTalk — Fri, 07 Mar 2025 11:01:53 GMT

No problem 🙂

Re: Drop outs every 5 to 10 mins

dannyw13 — Sat, 08 Mar 2025 00:26:09 GMT

Hi Chris

Got a text from open reach saying they've fixed the issue but still no dial tone on the landline and no internet it's completely dead, what's the next step?

Thanks

Dan

Re: Drop outs every 5 to 10 mins

Gliwmaeden2 — Sat, 08 Mar 2025 00:38:26 GMT

Staff will be back after the weekend. I'm afraid you won't get further help for now via the forum for this, @dannyw13, before Monday.

Re: Drop outs every 5 to 10 mins

Chris-TalkTalk — Mon, 10 Mar 2025 08:03:48 GMT

Hi Dan,

How are you getting on, is it still not working?

Chris

Re: Drop outs every 5 to 10 mins

dannyw13 — Mon, 10 Mar 2025 10:23:13 GMT

Morning Chris

All sorted, open reach ended up running a new cable to the master socket, the old wiring had a problem somewhere he said, havnt tested whether it's dropping out yet I will find out when I'm on teams calls

Thanks for the assistance

Re: Drop outs every 5 to 10 mins

Debbie-TalkTalk — Mon, 10 Mar 2025 10:46:48 GMT

Hi @dannyw13

Thanks for your reply.

We will check in again with you in a few days to see how the connection has been performing.

Re: Drop outs every 5 to 10 mins

Debbie-TalkTalk — Wed, 12 Mar 2025 10:48:05 GMT

Hi @dannyw13

How's the connection been since your last post?