topic Re: Replacement Router Request in Fibre

Replacement Router Request

MRPLAT — Thu, 06 Mar 2025 14:34:21 GMT

Hello Talk Talk Support,

Can you advise me on how I can get a new TalkTalk router please?

I have an ADSL line and the router is about 5 years old - I am getting the following issues with it:

1. Wi-Fi is getting increasingly unstable - my devices keep getting booted off for a few minutes - this has gotten much worse over the past month.

2. The LED light on the unit has blown so I can no longer see the status of the router - not a big issue but I never know if it is turned on anymore or experiencing problems.

TalkTalk Tech Support have advised the router firmware is up-to-date.

I am happy to pay for a replacement but I just can't see where I can do this.

If someone can advise please.

Many Thanks

Re: Replacement Router Request

Karl-TalkTalk — Thu, 06 Mar 2025 14:37:21 GMT

A replacement router has been ordered for you.

Regards,

Karl.

Re: Replacement Router Request

MRPLAT — Thu, 06 Mar 2025 17:12:40 GMT

Thank you very much for the quick response Karl - much appreciated.

Re: Replacement Router Request

Debbie-TalkTalk — Fri, 07 Mar 2025 06:40:22 GMT

Hi @MRPLAT

Please let us know how the connection compares with the new router.

Thanks

Debbie