topic Re: Master socket move in Fibre

Master socket move

Andy180565 — Fri, 07 Mar 2025 08:17:56 GMT

Arrange engineers appointment to move master socket

Re: Master socket move

Anonymous — Fri, 07 Mar 2025 08:27:13 GMT

Hi Andy,

Thanks for your post. This would be classed as a Low Volume Request (LVR) which would be a chargeable visit. If you'd like to go ahead with this then please let us know and we can confirm some details.

Openreach engineers can also install and replace main phone sockets if requested. This is chargeable at £128.40.

Engineer charges - TalkTalk Help & Support

Thanks

Michelle

Re: Master socket move

Andy180565 — Fri, 07 Mar 2025 11:22:27 GMT

Yes please, would like to proceed. What happens next?

Re: Master socket move

Anonymous — Fri, 07 Mar 2025 11:24:33 GMT

Hi Andy,

How far is the main socket being moved?

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Master socket move

Andy180565 — Fri, 07 Mar 2025 11:38:59 GMT

Two to three feet higher and approximately a foot to the side.

Re: Master socket move

Anonymous — Fri, 07 Mar 2025 11:54:07 GMT

Hello,

Thanks for confirming. I've submitted your request to our Low Volume Requests Team now and you will be contacted directly to arrange the engineer visit as soon as possible.

Michelle