topic Re: cancel contract in Fibre

cancel contract

skygrowler — Sun, 09 Mar 2025 07:15:33 GMT

a few days ago i decided to change providers due to internet/wifi problems that Talktalk don't seem to be able to fix.

so i took a contract with another provider. TT then phoned me and assured me that a new router would solvve the problem and i believed them ! so i took another two year contract .

new router arrived (same as the old one ) and service has got worse !.

i want to cancel withint he cooling off period . do i just take a contract with another provider or is there another procedure ?

Re: cancel contract

Gliwmaeden2 — Sun, 09 Mar 2025 08:20:39 GMT

Cancelling within 14 days is mentioned here, @skygrowler:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

While the one touch switch method should work for changing providers, you really do need to phone in to Talktalk [not on a Sunday] to make sure that they have registered the fact that this is within the cooling off period.

It may take a while to sort out your final bill, so keep the direct debit in place till you get a final statement for £0.00 and have claimed back any overpayment from My Account.

Re: cancel contract

skygrowler — Sun, 09 Mar 2025 08:22:50 GMT

i thought that would be the case , thanks for that .