topic Re: Alternative Router in Fibre

Alternative Router

Mistermiyagi — Sat, 08 Mar 2025 14:02:51 GMT

Can anyone recommend a reasonably priced alternative router I can purchase to replace the Talktalk one supplied. Talktalk sent out an engineer because of a fault with phone and broadband, phone was fixed but was told router was faulty. Conne tion drops in and out. Contacted talktalk but was told they have tested the line and all is fine-it is most definitely not, buffering circle or completely stopping is not fine.

So any advice with an alternative would be appreciated

Re: Alternative Router

ferguson — Sat, 08 Mar 2025 14:13:02 GMT

If you wait until Monday I am sure the support team here will offer to send you another router out for testing. Make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

Re: Alternative Router

Debbie-TalkTalk — Mon, 10 Mar 2025 07:42:33 GMT

Hi @Mistermiyagi

I can send you a replacement router, are you happy for me to arrange this?

Re: Alternative Router

Mistermiyagi — Mon, 10 Mar 2025 20:36:37 GMT

Hi, Thanks for the reply, yes I would be more than happy for you to send a replacement router

Re: Alternative Router

Debbie-TalkTalk — Tue, 11 Mar 2025 07:09:47 GMT

Hi @Mistermiyagi

Thanks for your reply.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Debbie

Re: Alternative Router

Mistermiyagi — Tue, 11 Mar 2025 12:59:33 GMT

I have updated info, please could you confirm if this is correct for you

Many thanks

Re: Alternative Router

Debbie-TalkTalk — Tue, 11 Mar 2025 13:16:57 GMT

Hi @Mistermiyagi

Thank you 🙂

I've ordered the router for you now, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: Alternative Router

Mistermiyagi — Tue, 11 Mar 2025 16:49:57 GMT

That's brilliant, thank you .

Will let you know how things go

Re: Alternative Router

Debbie-TalkTalk — Wed, 12 Mar 2025 06:48:54 GMT

Hi @Mistermiyagi

Thank you 🙂

Debbie

Re: Alternative Router

Debbie-TalkTalk — Mon, 17 Mar 2025 07:05:39 GMT

Morning @Mistermiyagi

How are you getting on?

Re: Alternative Router

Mistermiyagi — Wed, 19 Mar 2025 12:49:17 GMT

Hi Debbie

All seems fine now, no connection drops.

Thank you for your help

Re: Alternative Router

Debbie-TalkTalk — Wed, 19 Mar 2025 12:51:31 GMT

Hi @Mistermiyagi

That's great news, thanks for letting me know 🙂

Debbie