topic Re: Frequent loss of Broadband (12am) in Fibre

Frequent loss of Broadband (12am)

JustNat2706 — Mon, 10 Mar 2025 02:21:44 GMT

Hi Everyone.

I have been with TalkTalk now for over a year and at least 2/3 times a week my broadband stops working bang on Midnight until 1am

Does anyone else have this issue, and is there a way of fixing it or do I need to contact the tech team? ? Only i went on the live chat and they ran a test and opened acade but by the time they completed the tests it was back on again so the case was closed .

I know it is only an hour but i work from home and night time once my little one is in bed is usually the only time I get chance to get my work done.

Thankyou

Nat x

Re: Frequent loss of Broadband (12am)

KeithFrench — Mon, 10 Mar 2025 08:59:36 GMT

Do you have anything configured in Homesafe via MyAccount?

Re: Frequent loss of Broadband (12am)

Debbie-TalkTalk — Mon, 10 Mar 2025 10:53:58 GMT

Hi @JustNat2706

Apologies for this.

Please can you log into My Account and check to see if HomeSafe/KidsSafe or homework time has been switched on?