topic Re: Moving internet connection into my property in Fibre

Moving internet connection into my property

MikePyott — Mon, 10 Mar 2025 12:00:46 GMT

We are extending our property in York and will need to move our current Fibre internet connection where it enters our building to another location. I am trying to find out what the process is for requesting this and finding how much it will cost.

Any help and advice appreciated.

Re: Moving internet connection into my property

Divsec — Mon, 10 Mar 2025 14:13:35 GMT

Hi @MikePyott not a guarantee but an indication

Fibre to the Premises (FTTP): Moving the Optical Network Terminal (ONT) typically costs around £98.

Re: Moving internet connection into my property

MikePyott — Mon, 10 Mar 2025 14:17:01 GMT

Thanks for the information.

I just need to figure out how I request this then. I tried the online chat but that didnt help much. Will try the support phone line next.

Re: Moving internet connection into my property

Divsec — Mon, 10 Mar 2025 14:19:01 GMT

Hi @MikePyott glad it wasn't just me, been searching for a while. Just looking up engineer charges now will get back to you shortly.

Re: Moving internet connection into my property

Divsec — Mon, 10 Mar 2025 14:23:05 GMT

This might help https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291 I haven't followed every link and it maybe you need to resort to the proffered chat and arrange an engineer visit.🤔

Re: Moving internet connection into my property

Chris-TalkTalk — Tue, 11 Mar 2025 09:10:22 GMT

Hi Mike,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Moving internet connection into my property

MikePyott — Tue, 11 Mar 2025 09:35:25 GMT

Hi Chris,

I have updated my community profile.

Thanks for your help.

Mike

Re: Moving internet connection into my property

Chris-TalkTalk — Tue, 11 Mar 2025 12:03:33 GMT

OK thanks Mike. If you'd like your ONT moving I can pass this over to our Provisioining team, they will then contact you and make the arrangements. Would you like me to do this?

Chris

Re: Moving internet connection into my property

MikePyott — Tue, 11 Mar 2025 12:55:24 GMT

Hi Chris,

That would be great thank you.

I did try the online text chat support but after a lot of passing about they said that TalkTalk don't move the ONT boxes anymore !

Cheers

Mike

Re: Moving internet connection into my property

Chris-TalkTalk — Tue, 11 Mar 2025 13:59:57 GMT

OK, I'll pass it over now

Chris