topic Re: Internet has been down for hours and customer service is not open what do i do in Fibre

Internet has been down for hours and customer service is not open what do i do

RJRiker — Sat, 15 Mar 2025 21:36:59 GMT

Absolutely sick of this service, and I cannot wait to get rid, how can a supposed 24/7 line be closed? That's extremely misleading and frustrating.

Re: Internet has been down for hours and customer service is not open what do i do

ferguson — Sat, 15 Mar 2025 21:40:43 GMT

There isn't a 24/7 helpline I'm afraid. Have you checked your service status and the various steps suggested on the help pages.?

Re: Internet has been down for hours and customer service is not open what do i do

Gliwmaeden2 — Sat, 15 Mar 2025 21:48:29 GMT

@RJRiker, if you need to contact Talktalk directly the opening hours for phone / Chat are listed in detail here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Forum staff are on here Monday-Friday during the day.

Re: Internet has been down for hours and customer service is not open what do i do

RJRiker — Sat, 15 Mar 2025 22:03:49 GMT

Yes I have followed the steps like waiting 20 minutes turning back on , resetting it etc and still nothing, done it a fair few times now.

Re: Internet has been down for hours and customer service is not open what do i do

ferguson — Sat, 15 Mar 2025 22:05:37 GMT

And checking at the test socket? Any issues with the voice service, such as noise on the line?

Re: Internet has been down for hours and customer service is not open what do i do

RJRiker — Sat, 15 Mar 2025 22:11:23 GMT

I've checked all the sockets and plugs and they're in correctly and I do not use a landline phone, thanks for trying to help

Re: Internet has been down for hours and customer service is not open what do i do

ferguson — Sat, 15 Mar 2025 22:15:31 GMT

No worries. There isn't any direct customer support available on Sundays. But I would recommend that you wait for the support team here to pick this up when they are back online on Monday. Make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Internet has been down for hours and customer service is not open what do i do

RJRiker — Sat, 15 Mar 2025 22:19:51 GMT

Okay thank you I'll get on it ! Have a good night!

Re: Internet has been down for hours and customer service is not open what do i do

Chris-TalkTalk — Mon, 17 Mar 2025 08:39:45 GMT

Hi RJRiker,

How are you getting on, do you still need assistance?

Chris