topic Re: Speed has halved since yesterday.... in Fibre

Speed has halved since yesterday....

5guitars — Tue, 04 Mar 2025 21:11:20 GMT

Please help....!

My download speed had consistently been around 40-41mbps for ages and it has now dropped to just 21mbps. Nothing with the equipment inside the house has changed for at least the last 12 months.

Stephen.

Re: Speed has halved since yesterday....

KeithFrench — Tue, 04 Mar 2025 21:56:49 GMT

If you log into whichever router you have, what speed is reported there? This is often in the initial dashboard area.

Re: Speed has halved since yesterday....

5guitars — Wed, 05 Mar 2025 00:05:37 GMT

The talk talk test in 'My Connection' shows a speed of just 21mbps at present, when previously it was 41mbps. Is that what you mean Keith?

Re: Speed has halved since yesterday....

Gliwmaeden2 — Wed, 05 Mar 2025 06:08:14 GMT

The above is probably what was referred to, @5guitars.

Re: Speed has halved since yesterday....

Anonymous — Wed, 05 Mar 2025 06:40:17 GMT

Morning,

I'm sorry to hear this. Could you try powering down the router for a full 30 minutes and then retest the speed again as this will reset the current session and can often increase the throughput speeds.

Thanks

Michelle

Re: Speed has halved since yesterday....

5guitars — Wed, 05 Mar 2025 08:46:37 GMT

Thanks for that!

Re: Speed has halved since yesterday....

5guitars — Wed, 05 Mar 2025 09:02:32 GMT

Just followed your instructions and done that. Thanks!

Re: Speed has halved since yesterday....

Anonymous — Wed, 05 Mar 2025 09:03:35 GMT

Hello,

Thanks. Please let us know if there is no change in speeds.

Michelle

Re: Speed has halved since yesterday....

5guitars — Wed, 05 Mar 2025 10:55:59 GMT

Hello again Michelle,

The download speed seemed to have improved from the 21mbps I was getting yesterday, to approx. 33mbps when I ran a test before following your suggestion to switch off my router.

After leaving it unplugged for 30 mins and restarting, a speed test a few minutes ago, was still recording around 33mbps. Do you have any idea why (when nothing in the house has changed) it's dropped from a stable 40+ mbps until Monday when it was 21mbps and now to the current 33?

Regards,

Stephen.

Re: Speed has halved since yesterday....

Anonymous — Wed, 05 Mar 2025 11:02:20 GMT

Hi Stephen,

Thanks for trying this. I've run a test on your line now which hasn't detected a fault. Is there any noise on the voice service?

Michelle

Re: Speed has halved since yesterday....

5guitars — Wed, 05 Mar 2025 15:58:45 GMT

hello Michelle,

Thanks for running a line test. No noticeable extraneous noise on my landline. Speedtest again shows download of 33.5mbps. It's odd and probably sods law, that only the other week I was thinking, "I haven't had any issues with my talktalk service for ages and the speed is good & stable at 41mbps." Might have known.....!

Regards,

Stephen.

Re: Speed has halved since yesterday....

5guitars — Wed, 05 Mar 2025 21:51:20 GMT

Michelle,,

Speed has got markedly worse....and that's when it hasn't dropped out completely! it is now around just 2.9mbps!

Regards,

Stephen.

Re: Speed has halved since yesterday....

Anonymous — Thu, 06 Mar 2025 06:36:00 GMT

Hi Stephen,

I'm sorry to hear this. Does your main socket have a test socket? Do you also have an alternative router that you can test with please?

Thanks

Michelle

Re: Speed has halved since yesterday....

5guitars — Thu, 06 Mar 2025 09:39:17 GMT

Good morning Michelle and thanks for getting back to me.

Yes, I think that there is a test facility behind the cover of my main (and only) socket. I can borrow a spare TalkTalk router from a neighbour. Due to some things happening in the home, I may not be able to carry out any tests you require until tomorrow, but please explain fully what you'd like me to attempt and I'll get onto it ASAP.

Regards,

Stephen.

Re: Speed has halved since yesterday....

Anonymous — Thu, 06 Mar 2025 09:47:54 GMT

Hi Stephen,

Ok. If the main socket does have a test socket then please can you connect the microfilter, router and phone (if you use one) to the test socket. If there is no change in speed within 24hrs then we can send you a replacement router to see how this compares. Would this be ok?

Thanks

Michelle

Re: Speed has halved since yesterday....

5guitars — Thu, 06 Mar 2025 10:21:48 GMT

Hello again Michelle,

Thanks for getting back to me.

Will do as you suggest, as soon as I'm able to and then respond with any results.

Do appreciate your ongoing help & support.

Thanks again,

Stephen.

Re: Speed has halved since yesterday....

Anonymous — Thu, 06 Mar 2025 10:23:46 GMT

Hi Stephen,

No problem 🙂 Please let us know how you get on.

Michelle

Re: Speed has halved since yesterday....

5guitars — Thu, 06 Mar 2025 10:31:09 GMT

Will do, Michelle!

Regards,

Stephen.

Re: Speed has halved since yesterday....

5guitars — Mon, 10 Mar 2025 22:00:47 GMT

Hello again Michelle,

Have had the router and landline phone connected via the test socket since Saturday and there is no difference in download speed compared to previously reported.

Regards,

Stephen.

Re: Speed has halved since yesterday....

Debbie-TalkTalk — Tue, 11 Mar 2025 08:01:02 GMT

Hi @5guitars

The line test is detecting a potential fault. Is the router still at the test socket?

I will need to raise this over to Openreach to investigate.

Thanks