topic New Router Please in Fibre

New Router Please

alans34 — Mon, 24 Mar 2025 17:18:51 GMT

My old router will not receive security updates. I require a new router to stay safe.

Divsec — Mon, 24 Mar 2025 18:53:59 GMT

Hi @alans34 your post has been escalated and you should hear soon.

Chris-TalkTalk — Tue, 25 Mar 2025 07:38:10 GMT

Hi alans34,

Which router do you have?

Chris

alans34 — Thu, 27 Mar 2025 08:50:07 GMT

Hi, my router is a Huawei HG633

Hardware Version :H.1.01

Chris-TalkTalk — Thu, 27 Mar 2025 09:09:45 GMT

It's fine to continue using the router for the time being and we'll be in touch with you soon with further details

Chris

alans34 — Tue, 29 Apr 2025 10:26:12 GMT

Hi,

I have still not recieved a new router yet or any kind of news of one

coming. Hoping for better news this time around.

Gliwmaeden2 — Tue, 29 Apr 2025 11:15:46 GMT

I'll re-escalate this thread for you, @alans34.

That Huawei won't have had updates for quite some time now, so hopefully the staff will be able to take action this time around.

Philile-TT — Wed, 30 Apr 2025 08:20:19 GMT

Hi there @alans34 I will order a new updated router for you, and they will deliver it in the next 3-5 working days.

-Phili

alans34 — Wed, 30 Apr 2025 09:26:32 GMT

Thank you!😁

Philile-TT — Wed, 30 Apr 2025 10:24:42 GMT

You are most welcome🙂 enjoy the rest of your day.

-Phili