topic Router not working after power cut in Fibre

Router not working after power cut

Sophiebanyard — Tue, 25 Mar 2025 08:17:19 GMT

Hi,

we had a city wide power cut yesterday and ever since my router flashes orange, I’ve completed the necessary checks within the tech chat and they found no issues with my connection etc, I can see many people have had the same issue and a replacement router has solved the problem

Re: Router not working after power cut

Karl-TalkTalk — Tue, 25 Mar 2025 08:24:29 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Router not working after power cut

Sophiebanyard — Tue, 25 Mar 2025 08:37:44 GMT

Hi Karl,

I’ve completed this for you,

Re: Router not working after power cut

Karl-TalkTalk — Tue, 25 Mar 2025 08:40:23 GMT

A new router is on the way to you.

Thanks

Karl.