topic Re: slow connection fibre 65 in Fibre

slow connection fibre 65

auldjock1 — Mon, 24 Mar 2025 19:09:18 GMT

hi folks

my broadband has been poor this last month or so I had an online chat with a friendly chap this morning, he assured me that a reset was what was required reset completed but still not quite as fast as previously delivered then I discovered speed check a rather sickly 14-18 was all I could muster my question is how to I get this resolved. I should mention that I had agreed that it could have been a dropping issue when chatting this morning but that was before I discovered speed check. thanks auldjock1

Re: slow connection fibre 65

fr8ys — Mon, 24 Mar 2025 19:37:54 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: slow connection fibre 65

Debbie-TalkTalk — Tue, 25 Mar 2025 06:59:47 GMT

Hi @auldjock1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: slow connection fibre 65

auldjock1 — Tue, 25 Mar 2025 08:32:22 GMT

Good Morning, personal information updated thanks

Re: slow connection fibre 65

Debbie-TalkTalk — Tue, 25 Mar 2025 10:25:18 GMT

Hi @auldjock1

Thanks for updating your Community Profile.

The line tests are detecting a potential fault towards the property. Is the router currently connected at the test socket?

Re: slow connection fibre 65

auldjock1 — Tue, 25 Mar 2025 14:13:01 GMT

hi Debbie yes sorry for delay

Re: slow connection fibre 65

Chris-TalkTalk — Tue, 25 Mar 2025 15:25:45 GMT

Hi auldjock,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: slow connection fibre 65

auldjock1 — Tue, 25 Mar 2025 15:32:09 GMT

Hi Chris no nothing

Re: slow connection fibre 65

Chris-TalkTalk — Tue, 25 Mar 2025 15:45:01 GMT

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: slow connection fibre 65

auldjock1 — Tue, 25 Mar 2025 15:47:54 GMT

hi Chris I would like that very much thanks

Re: slow connection fibre 65

Chris-TalkTalk — Tue, 25 Mar 2025 15:55:25 GMT

OK if you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Can you also please add your mobile number to your community profile

Thanks
Chris

Re: slow connection fibre 65

auldjock1 — Tue, 25 Mar 2025 16:09:52 GMT

Hi Chris i confirm 1 & 2 mobile added thanks

Re: slow connection fibre 65

Debbie-TalkTalk — Wed, 26 Mar 2025 07:02:26 GMT

Hi @auldjock1

Thank you.

Please can you provide your availability AM and PM? We can then arrange the first available appointment.

Re: slow connection fibre 65

auldjock1 — Wed, 26 Mar 2025 10:05:03 GMT

good morning

any day preferably morning am thanks

Re: slow connection fibre 65

Debbie-TalkTalk — Wed, 26 Mar 2025 10:27:12 GMT

Hi @auldjock1

Thanks for your reply.

I've arranged the Openreach engineer visit for 28/03 AM (8am - 1pm)

Please let us know how you get on following this visit.

Debbie

Re: slow connection fibre 65

auldjock1 — Wed, 26 Mar 2025 11:16:57 GMT

hi Debbie thanks I will do

Re: slow connection fibre 65

Debbie-TalkTalk — Wed, 26 Mar 2025 11:27:53 GMT

Hi @auldjock1

Thank you 🙂

Debbie

Re: slow connection fibre 65

auldjock1 — Sat, 29 Mar 2025 10:14:24 GMT

Hi Folks

just to let you know that my issue has been resolved, I had a visit from an Openreach engineer and happy days back to normal. Thanks for all your help

Re: slow connection fibre 65

Debbie-TalkTalk — Mon, 31 Mar 2025 06:25:46 GMT

Hi @auldjock1

That's great news, thanks for letting us know 🙂

Debbie