topic Re: Fibre 65 not activated on Go Live Date- Kettering in Fibre

Fibre 65 not activated on Go Live Date- Kettering

Anwoy — Wed, 02 Apr 2025 21:10:51 GMT

I moved to Kettering from Manchester and placed the change home order back on 19th March. My go live date was 2nd of April. Received two initial texts from Openreach and TalkTalk confirming the go live date. 2nd of April has almost passed now. I have connected my router but it just blinks amber/ white and there is no internet. No message or email either from Openreach or TalkTalk.

Re: Fibre 65 not activated on Go Live Date- Kettering

Gliwmaeden2 — Wed, 02 Apr 2025 21:13:50 GMT

They say usually up to midnight on Go Live day, @Anwoy.

Please add your Talktalk phone number or account number in Personal Information for staff to identify your account.

Go via your avatar; settings etc. Remember to SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: Fibre 65 not activated on Go Live Date- Kettering

Debbie-TalkTalk — Thu, 03 Apr 2025 06:21:17 GMT

Hi Anwoy

I'm really sorry to hear this.

It appears that the order has been delayed. I'm looking into this further and I will post back here as soon as I have more information.

Thanks

Re: Fibre 65 not activated on Go Live Date- Kettering

Anwoy — Thu, 03 Apr 2025 08:54:19 GMT

Thank you! please get back to me soon. This is hampering a lot of things. I am not able to work from home despite having hybrid setting due to this and have to travel all the way to London everyday!

Re: Fibre 65 not activated on Go Live Date- Kettering

Debbie-TalkTalk — Fri, 04 Apr 2025 06:18:33 GMT

Hi Anwoy

The order has completed now. Is everything working ok?

Re: Fibre 65 not activated on Go Live Date- Kettering

Anwoy — Fri, 04 Apr 2025 08:28:06 GMT

Hi Debbie, yes, it is working fine now. Thanks!

Re: Fibre 65 not activated on Go Live Date- Kettering

Debbie-TalkTalk — Fri, 04 Apr 2025 08:37:08 GMT

Hi @Anwoy

I'm so glad to hear this, thanks for letting me know.

Debbie