topic Re: Youtube restricted mode in Fibre

Youtube restricted mode

Klaudik — Thu, 03 Apr 2025 05:07:52 GMT

I got restricted mode on youtube for few days, a lot of content i used to watch is now censored away from me and i cant write a comment or read it.

Restricted mode is on all google accounts.

It says the web administrator turned it on

I have all safe features turned off on talk talk website

Cant turn off restricted mode, it wont let me.

Please fix it on ur end thanks.

Re: Youtube restricted mode

Debbie-TalkTalk — Thu, 03 Apr 2025 06:06:14 GMT

Hi Klaudik

Can you try switching on HomeSafe/KidSafe for 30 minutes and then switch this back off again and retest?

If you experience the same issue then please can you try powering down the router for a full 30 minutes.

Re: Youtube restricted mode

RehanQ — Thu, 03 Apr 2025 18:43:08 GMT

I am having the same problem. This is recent and I am unable to watch perfectly safe videos that have been DNS restricted by you guys - I shall try the fix above but this needs to be fixed ASAP as it is very frustrating. I have been with TalkTalk for over ten years but if this is not sorted soon, I'll be saying goodbye.

Re: Youtube restricted mode

Debbie-TalkTalk — Fri, 04 Apr 2025 04:51:12 GMT

Hi @RehanQ

Apologies for this.

This issue has been raised to one of teams for investigation.

Re: Youtube restricted mode

Snazzyfriend — Sat, 05 Apr 2025 06:52:02 GMT

I have the exact same problem , It's so annoying ! Talk talk please fix this ASAP !

Re: Youtube restricted mode

Debbie-TalkTalk — Mon, 07 Apr 2025 06:33:18 GMT

Hi All

This issue is still under investigation, we have no additional updates at the moment sorry,

Re: Youtube restricted mode

RehanQ — Mon, 07 Apr 2025 14:51:30 GMT

This is ridiculous and has been going on for too long now. I can't access random videos or any live streams. I am heading to a different provider, goodbye.

Re: Youtube restricted mode

NelBert7 — Mon, 07 Apr 2025 15:05:00 GMT

Have the same issue, thought at first it may be router issues, seems to be affecting some issues of my job as well as I work from home, please advise thanks.

Re: Youtube restricted mode

Karl-TalkTalk — Mon, 07 Apr 2025 15:06:28 GMT

Sorry to see you go, and we wish you well with your next provider.

I've been monitoring the issue here internally and our third party vendor has identified the issue and is currently working towards a solution, so we are hopeful this will be resolved soon.

Karl.