topic Re: Internet speed to device is status: POOR in Fibre

Internet speed to device is status: POOR

GAM60 — Fri, 22 Dec 2023 17:28:18 GMT

Internet speed to router is good (78 Mbps), however speed to device is poor (47 & 17 Mbps download and upload respectively). What are the likely reasons for the poor speed to device(s)? At the moment if we are watching a Netflix film for example and then somebody connects to the internet (e.g. with a phone), the Netflix connection is often interrupted/stalled.

Re: Internet speed to device is status: POOR

Gliwmaeden2 — Fri, 22 Dec 2023 21:13:23 GMT

@GAM60, this won't be reached by forum staff until at least the 27th.

Phone support open as normal this Saturday, then:

Live Chat will be available as follows:

Re: Internet speed to device is status: POOR

KeithFrench — Sun, 24 Dec 2023 13:18:07 GMT

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Internet speed to device is status: POOR

Anonymous — Wed, 27 Dec 2023 06:37:14 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet speed to device is status: POOR

GAM60 — Thu, 28 Dec 2023 17:41:29 GMT

Name and contact details updated.

Re: Internet speed to device is status: POOR

Chris-TalkTalk — Tue, 02 Jan 2024 07:35:37 GMT

Thanks for updating your details. Line test is passing. Do you experience the slower throughput speeds on both wired and wireless devices?

Chris

Re: Internet speed to device is status: POOR

GAM60 — Tue, 02 Jan 2024 11:00:31 GMT

The main problem that we have is that when someone is watching Netflix for example and another uses internet on a mobile phone, Netflix is cut-off. Cannot use multiple devices at any one time!

Re: Internet speed to device is status: POOR

KeithFrench — Tue, 02 Jan 2024 11:08:33 GMT

Hi @GAM60

I offered you help to resolve this problem back in post #3 on 24/12/2023 and am still waiting to find out if you want my help or not. I do specialise in helping people where their speed to their devices is slow.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Internet speed to device is status: POOR

Chris-TalkTalk — Tue, 02 Jan 2024 11:27:32 GMT

Hi GAM60,

Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. If there is then no improvement you could take Keith up on his kind offer of assistance

Chris

Re: Internet speed to device is status: POOR

Fiwirving — Sat, 05 Apr 2025 16:27:22 GMT

I'm thinking of moving to Sky Glass but my internet speed from router to device ( checked using my mobile phone) is poor, 38 and 16. Will I be able to access Sky Glass on my TV, plus I have two other TV's on multiscreen?

Re: Internet speed to device is status: POOR

KeithFrench — Sat, 05 Apr 2025 16:57:53 GMT

Hi @Fiwirving

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: Internet speed to device is status: POOR

Chris-TalkTalk — Mon, 07 Apr 2025 14:11:37 GMT

Hi Fiwirving,

As Keith has said, if you still need assistance can you please start your own thread and we'll be happy to help

Chris